gateway laptop windows 8 stuck on logo shows nothing else

February 27, 2016 at 09:20:44
Specs: Windows 8
At first my laptop said un-bootable device now iall it does is stick on the logo screen, with no further instruction. There is no disk tray to insert a recovery disk, so what do I do now?

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#1
February 27, 2016 at 09:37:45
Which logo screen is it stuck on; the Gateway splash screen or Windows?

What is the exact model Gateway you have?

Can you access the bios settings (setup); is there a message telling you what key(s) to press to enter setup?

Have you tried to get into safe-mode - press F8 as it boots up?


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#2
February 28, 2016 at 06:15:18
Please post the model/model number of your laptop.

Un-bootable device usually means the HDD has failed. If you can't access the BIOS, try temporarily removing the HDD & then see if you can. Before doing so, unplug the AC adapter & remove the battery, then press & hold the power button for at least 20 seconds.


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