Solved external drive not reognised by computer

June 30, 2013 at 20:02:52
Specs: Windows 7
i cannot open files on my astone external drive since it can not be recognised by computer. display says- usb devise not recognised. what can i do?

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July 2, 2013 at 06:41:38
The drive may have failed. It is possible to test external hard drives to see if failure is the cause, but if Windows can't recognise it, the testing software may not recognise it either. Give it a try though, with Seagate SeaTools for Windows:

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July 2, 2013 at 21:37:26
✔ Best Answer
thank you for your reply, phil22! i finally figured it out. it turns out it had loose connection between the usb mother board and the hard disk itself. i also was using the wrong cable for it. supposed to be the one side double-ended usb cable. so it must have been under powered the whole time.

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