Devices Randomly Disconnect & Reconnect

March 28, 2016 at 08:55:11
Specs: Windows 8
I have been dealing with this problem for almost a year now, where my usb headset will randomly disconnect and reconnect at random intervals. Sometimes it's frequent and sometimes it happens once a day. But now my computer mouse (which is also an usb) is doing the same. I have also disabled the usb power saving feature, but still does not work.

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#1
March 28, 2016 at 09:10:45
Where is the usb "interface"; is it built-into your computer (presumably a laptop), rather an usb-dongle?

What make and model is your computer?


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#2
March 28, 2016 at 09:23:23
It is not a laptop. There is 2 usb ports in the front, and about 6 in the back.
It is a cooler master pc, and is custom built. I should also mention I got this Pc from someone else. However, there was no problem with the pc when I got it. The problems appeared when I plugged in the new headset.

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#3
March 28, 2016 at 09:34:07
The problems appeared when I plugged in the new headset.

Can you clarify this statement - as you appear to say you that the problem exists when plug the headset into the system.

Does the rodent (mouse) also have the same problem - when the headset isn't plugged in?

When you look at device settings - are there exclamation marks re' usb devices/ports?


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Related Solutions

#4
March 28, 2016 at 09:47:25
Well, the problem didn't appear instantly when i first plugged it in, it rather happened over time. but no, the problem still exists for the mouse when the headset is not plugged in.
Right now as I'm writing this, both my headset and mouse have not been De & Reconnecting, which really shows how random at times these happen. But I'm sure the problem will return soon again.
Also, could you explain the last sentence?

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#5
March 28, 2016 at 10:46:22
Device Manager is where you can inspect the assorted hardware installed in a computer; it list everything it knows about.

If there is a problem with any item (its drivers for example) then there will be a yellow exclamation mark against that item.

http://www.dummies.com/how-to/conte...

http://windows.microsoft.com/en-gb/...

It "may" be possible that the drivers for your usb hub - that's the piece of kit built into the motherboard may either be faulty; or require a driver update (or possibly just a re-installation).

There is usually an option when you right click on each device to check its drivers, search for updates etc...


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#6
March 28, 2016 at 11:00:25
Why are you using USB headphones rather than plugging into the headphone port or audio-out port? Is it actually a headset w/mic rather than headphones?

When's the last time you did a full scan for viruses & malware? Do you regularly run a cleaning program such as CCleaner? Try the portable version:

https://www.piriform.com/ccleaner/b...

What about startup apps - have you disabled the unnecessary ones? You can use CCleaner for that too. Are all your device drivers up to date, especially the audio drivers, motherboard chipset, & USB drivers?

"It is a cooler master pc, and is custom built"

The case is probably a Cooler Master. You need to know the make/model of the motherboard, then you can go to the board manufacturer's website to download the latest drivers. If it's an older system, they may have stopped posting updates, in which case you would have to download them from the audio, chipset, or USB manufacturer's website. Do NOT use a "driver finder" program.


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#7
March 28, 2016 at 11:11:36
Yes the headphones has a microphone. However, I doubt this has anything to do with malware or viruses. I did run a scan just in case, but there was no results related to the situation. I've checked the device manager multiple times too, but there was no marks.
And I think the reason for the problem I've been having is because I have been using the driver finder program like Riider pointed out. I will search for any drivers online, and I will post the results.

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#8
March 28, 2016 at 11:27:12
Definitely follow riider's advice re' sourcing possible/correct drivers. Avoid driver finder/helper sites like the plague...

If you're not sure about the actual motherboard details... run Belarc Advisor - a freebie and safe to use tool. It will generate a complete report on what's what in the system - hardware and software; including installation keys etc.

The motherboard details - chipsets included - will all be there.

http://www.belarc.com/free_download...


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#9
March 28, 2016 at 11:37:44
"I doubt this has anything to do with malware or viruses. I did run a scan just in case"

Deep scan or quick scan? Many driver finder programs are malware in disguise. Get rid of it ASAP. Reboot afterwards & run a deep scan. And make sure to use CCleaner as mentioned in my other response. Which security program are you running?

I suggest you run AdwCleaner & JRT (Junkware Removal Tool) too.

http://www.bleepingcomputer.com/dow...

message edited by riider


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#10
March 29, 2016 at 07:18:39
Add this one to the list as well:
MalwareBytes:
https://www.malwarebytes.org/
After you select "download", select "For Home" and then "Download Free version".
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

The programs given in #9 and this one are capable of finding and fixing malware that antivirus programs often miss.

Always pop back and let us know the outcome - thanks


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#11
April 10, 2016 at 19:02:21
Sorry for not responding in a while. Right now as I'm running a scan with malwarebytes,
The whole usb problem has multiplied 10x. Both my headset and mouse are constantly turning on and off every 3rd second. I'm not happy about this at all. I will continue writing after the scan.

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#12
April 10, 2016 at 19:17:43
It's finished scanning, and there's about 17 detection's. Something related to Malware protection live, and something called a PUP.optional.spigot which there is five of in the temp folder.

The timing of the re-connections are so coincidental it's almost making me think there's a hacker. Which makes no sense because why would someone be messing with something as minuscule as that.

Here's some side effects I've noticed about the Re-connections.
-Headset reconnecting while watching a youtube, or any video will cause the video to have an error.
-The mouse does not entirely disconnect, since the laser pointer is still powered even though it's not appeared on the screen.
-While playing a game and the headset reconnects, game audio is gone for a few sec, but then comes back with a slight change in audio quality. (example, no stereo)

Also i'd like to point out that this problem only appeared when I installed the drivers for the headset (The headset is called steelseries siberia 150) So I doubt it has any faults with the computer. However, Plugging out the headset is still to no effect for the mouse as it will still reconnect.

Do you think it could be related to a problem with the drivers? I've had other headsets in the past, which by the way, all came with drivers that needed to be installed.

Edit: I just realized that in the bottom right corner on the desktop, where I can show the hidden icons, it says "safely eject hardware and media" Could that have anything to do with it?

message edited by sotlol1


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