Device Manager suddenly showing exclamation points everywher

Dell Precision t3500 computer workstatio...
October 9, 2012 at 09:57:41
Specs: Windows 7, ll Precision T3500 Computer Workstation- Quad Core Intel Xeon W3530 (2.80GHz, 8M L3, 4.8GT/s)
I'm stumped. I'm trying to assist a friend of mine who suddenly realized their audio wasn't working on their T3500 Dell Precision workstation. I took a look at the PC only to find a whole bunch of devices had the yellow exclamation points next to them in Device Manager: CDrom, Audio, all 4 CPUs, Bus Enumerator, etc. I've tried uninstalling, restarting and then trying to install the correct driver, but each time Windows tells me the correct driver is already installed (and yet the device has the yellow exclamation point). The computer appears to run fine. The only really noticeable differences are the audio and the cdrom drive won't work. Am I missing something? Why would the device manager indicate there is a problem but then when I go to update the driver it says nothing's wrong and there is no need to update? I hate to reformat the whole thing if there is another way around it...
Thank you!

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#1
October 9, 2012 at 10:39:12
The exclamation marks could be present due to device conflicts or other issues. Right click on one of the devices that is showing a warning and click on properties. Check on the main tab and see what the error is that is showing.

Please post back here with the error message so that we can further assist. Thanks!

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IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#2
October 9, 2012 at 11:09:03

Code 3: The driver for this device might be corrupted, or your system may be running low on memory or other resources


Thank you!!


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#3
October 9, 2012 at 12:24:15
Plenty of memory available in task manager?

If you remove a device then restart, windows can't find the device and install the driver?

Have you scanned that thing for a virus or other malware?

Skip
Audares Juvo


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#4
October 9, 2012 at 12:43:26
How were you uninstalling the devices? were you right clicking on them in device manager and clicking on "uninstall"?

You may want to do that and then re-install the drivers if they are installed using an installer program without rebooting first. This is because the OS will look to the last driver location when installing the devices immediately after the reboot, so most times it will still find the old, corrupted drivers. For those devices that just have the drivers in a folder that you need to point the OS to, you should be able to update them without having to uninstall the devices first. Most times, uninstalling the devices does not remove the drivers, so I would go into the properties of the devices and then click on the driver tab. From here, click on the button "Update Driver...". Select the option to "Browse my computer for driver software" and then select the entry for "Let me pick from a list of device drivers on my computer". Once you are at this screen, click on the "Have disk" button and browse to where the driver files are located. Select the appropriate .inf driver file for the device and click OK. Select the proper device from the list (if there are multiple devices covered by the drivers) and click on next. It should re-load the drivers and the device should not have an error any longer. You may need to reboot after the drivers are installed for all of the devices to begin working properly with the new drivers.

Let me know if this works or if you are still having any problems.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#5
October 9, 2012 at 13:10:18
Thanks for your replies.
Skip - The memory seemed fine when I checked it in the task manager. I have tried uninstalling (right clicking on each device with an exclamation point) and tried restarting to see if windows would find it and install it. At restart the exclamation point is there once again but giving the same message and won't let me update the driver (says it's already using the best driver).
I did run Symantec earlier today and it came up with 3 problems: Trojan.Maljava, Trojan Horse, and Trojan.Gen. At the end of the scan Symantec indicated the problems were taken care of, so I'm assuming the problems are gone now. But that didn't seem to clear up the exclamation points, or let me update the drivers
afterwards.
Song - I did try all of that last Friday. Well, i tried all the Audio drivers anyways. I uninstalled the driver with the exclamation point and then went right to Dell.com and downloaded all 3 of the options they gave for the audio drivers and put them in a folder called Dell. I tried using the update option and pointing it to each driver I'd downloaded, but each time an error message came up indicating that that specific driver would not work with my system (I think it even might have said there was no audio to be found on the pc, i forget exactly) After I tried all the audio options I even tried updating the chipset...but that didn't help...then I tried just regular uninstalling and restarting to see if the computer would just figure it out...and that didn't work either. I don't know what to do now...
Thanks again for your time, I really appreciate it.

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#6
October 9, 2012 at 13:22:29
The detection for Trojan.Maljava as well as the ones for Trojan horse and Trojan.gen are generic detections for Java exploits and other Trojan infection vectors. These may be an indication that your machine is still infected. Depending on what else may be on the machine, it may be causing the drivers to be incorrectly read or something may be masquerading as a driver file.

To ensure you are clean, I would do the following:

Let me know if you have any questions before beginning the following procedures.

Download and run the following in order:

rkill - Download from http://majorgeeks.com/RKill_d6848.html
Allow it to run completely as it will terminate most malware processes.

TDSS Killer - Download from http://support.kaspersky.com/downlo...
Run the program and click on the "Start Scan" button. Once the scan is run clean anything that is recommended to be cleaned by the program, but do not change any settings.

MalwareBytes- Download from http://www.malwarebytes.org
Run a full scan and clean anything detected by the program. Reboot after the program is done cleaning even if it does not prompt you to do so.

Once you have run those programs and rebooted your machine, check and see if you can update the drivers. If so, please reply back and let us know.

If not, please download OTL from here: http://oldtimer.geekstogo.com/OTL.exe and save it to your desktop. Run the program using the quick scan button. Once it is complete, you will have a log on your desktop named OTL.txt. post back with the contents of the rkill log (which is typically saved at the root of the C Drive), the TDSSKiller log (also saved at the root of the C drive), the malware bytes log (able to be found from withing the malwarebytes program), and the OTL log.

Once I have had a chance to review the logs, I should be able to further assist you.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

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#7
October 9, 2012 at 13:26:31
Ok. I will do that thanks. Since it's not my pc, I won't have a chance to get to their computer until tomorrow, but I'll post the results as soon as I have them.

Thanks again,


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#8
October 9, 2012 at 13:48:29
Good advice SongCloud! +1

croberts -- let Song work you through this until y'all are satisfied the system is clean.

Skip
Audares Juvo


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#9
October 11, 2012 at 04:53:11
Well, I finally ended up reformatting it.
I started the process that Song suggested, but the last part with Malwarebytes started causing problems with the PC. It kept reporting several issues (into the hundreds) and took a very long time scanning. I ended up having to stop the scanning process because I couldn't stay any longer and wait for it. We ended up restarting it and then the PC wouldn't let us log in any more (user profile was no longer valid, or something along those lines). My friend finally said to just format it, because they were tired of dealing with it so I did that late last night. So that's what I ended up doing and it seems to work fine now.
Thanks to both of you for your help.

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#10
October 11, 2012 at 08:12:54
Sorry to hear that you had to go to the extremes of reformatting, but I'm glad that it's working again.

If MalwareBytes was picking up that many issues, I would reason to guess that the machine was definitely infected with something nasty. If that is true, reformatting may have been the eventual outcome anyway. Hopefully your friend had a good current backup so that they didn't loose any data.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#11
October 11, 2012 at 08:31:37
Exactly my feelings SongCloud. I get about one a year I can't clean...

Skip
Audares Juvo


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#12
October 11, 2012 at 08:44:34
I was able to save the files he wanted. I started getting a bad feeling about it when all those problems popped up during the scan. The scan actually stopped responding a few times. After I stopped the scan I grabbed a flash drive and saved what I could. Hopefully what I saved wasn't infected but it seems to be working ok.
Thanks again. If (I should say when) I ever have any other issues I'll be posting on this site again.

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