Solved Can't hook up phone to computer

November 4, 2012 at 12:49:02
Specs: Windows XP
My computer won't recognize my cell phone via usb cord. It recognizes other usb devices, like mouse, keyboard, flashdrive. My phone is just a basic Tracfone model. The computer is from 2002 with Windows XP. I'm not very tech savvy. I did, however, try and remove unnecessary programs from the computer such as several old games and accidentally deleted wordpad in the process, meaning it's likely that I could have deleted something important relating to installing hardware....

I'm not even slightly sure what to do from here. System restore? Do I download something?


Thanks for your help.


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✔ Best Answer
November 11, 2012 at 21:15:48
You may either need to install the LG PC Suite Software, or change the connection settings on the phone so that it can be used as a flash drive when connected.

Let's check the connection settings first. To do this, hit menu, then 9 - Settings, then 4 - Connection. Look in here for USB Connection and make sure that it is set to Mass Storage. NOTE - This will ONLY work if you have an external memory card inserted into the phone. Once you have this setting changed, then you should be able to connect the phone to the computer again and be able to see an additional drive letter that corresponds to the memory card in the phone.

If that does not work, or you do not have a memory card, then you will need to download the LG PC Suite software to enable you to sync media files to/from your PC. Let me know if this is the case and I can find a download link for you.

Alternatively, if your computer has Bluetooth support, you can connect via Bluetooth and transfer files that way.

Let me know if you are still unable to connect, or if you have any questions.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::



#1
November 4, 2012 at 18:44:11
What is the error message that you get when you plug in your phone?

Do you hear the little "dong-ding" sound notification that happens when you plug in a USB device?

Has the phone been connected to this computer before? If so, were you able to have it recognize the phone and work properly?

Please let us know the answers to these questions so that we can better assist you.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#2
November 6, 2012 at 23:00:16
It does make the noise and then a wizard comes up that says "install new hardware wizard." It doesn't work when I try to run it automatically and I'm not sure how to run it manually (what drivers to search under or whatever.)

I've never connected this or any other phone up to this computer. I have connected an mp3 player in the past and I could try to see if one of those hooks up?

thanks


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#3
November 8, 2012 at 20:49:07
The "Install new device wizard" comes up when the drivers for the device being connected are not found on the machine. This let's us know that the phone most likely needs some software to be installed on the machine before it can be connected. Please let me know what make and model Tracfone you have and I will try to find some software that will let you connect it to the computer.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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Related Solutions

#4
November 9, 2012 at 05:56:47
Oh, awesome.

Tracfone LG 420G


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#5
November 9, 2012 at 22:23:01
I found the drivers for the phone's USB connection on the LG support website. Visit the support page for the LG420G here.

- Scroll down to the middle of the page and click on the software update tab.

- Click on the download button under Step 1 to download the appropriate USB drivers for the phone.

- Save the driver package to your desktop. Once the download is complete, double-click on the file to run the driver installation program. Follow the prompts as needed.

Once the drivers are installed, try to connect your phone again. If it still will not connect, then we will need to see what drivers in particular it is looking for.

Let me know how it goes! :)

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#6
November 11, 2012 at 10:48:23
I'm actually still having problems with this. I did the steps above and they downloaded properly to my computer but I'm having problems finding my phone on my computer. For instance, I go to My Computer, it lists "Files Stored on This Computer" (documents folders from the computer users), and also Hard Disk Drives. The two hard disk drives are: (C:) and (D:) When clicking on either, it opens up several folders such as "program files" "documents and settings" "temp" "windows" but I'm not finding my phone in any of them. In fact I think my phone would be under (E:) because that's what my external hard drive pops up under but I'm not sure...


Don't know if that makes sense but thanks :)


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#7
November 11, 2012 at 21:15:48
✔ Best Answer
You may either need to install the LG PC Suite Software, or change the connection settings on the phone so that it can be used as a flash drive when connected.

Let's check the connection settings first. To do this, hit menu, then 9 - Settings, then 4 - Connection. Look in here for USB Connection and make sure that it is set to Mass Storage. NOTE - This will ONLY work if you have an external memory card inserted into the phone. Once you have this setting changed, then you should be able to connect the phone to the computer again and be able to see an additional drive letter that corresponds to the memory card in the phone.

If that does not work, or you do not have a memory card, then you will need to download the LG PC Suite software to enable you to sync media files to/from your PC. Let me know if this is the case and I can find a download link for you.

Alternatively, if your computer has Bluetooth support, you can connect via Bluetooth and transfer files that way.

Let me know if you are still unable to connect, or if you have any questions.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#8
November 16, 2012 at 23:01:46
Hi again, yes, I am without memory card. It just says Bluetooth under settings. I'm not sure what bluetooth is. I'd be grateful if you helped me find a download for that software.

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#9
November 17, 2012 at 09:45:03
Try downloading the LG PC Suite software from here. Once at that page (I know it is for a different phone model than the one that you own) look for the Downloads section towards the bottom. Click on the PC Sync link, then click on the WINDOW PCSync Downlaod button(yes, it is mis-spelled on the webpage). It should prompt you to download a file named Setup.exe from algmcdn.lgmobile.com. Save this file to your desktop and run it to install the PC Suite III software.

Once the software is installed, try to sync your phone. If it still will not sync, then you will need to purchase a Bluetooth transceiver as that would be the only other supported option left.


::: BEGIN RANT :::
I don't know why mobile phone providers and manufacturers make it this hard to perform simple tasks like this. It simply should not be this hard to retrieve your pictures or sync files to and from a device!
::: END RANT :::

Sorry, had to get that out of my system. :)

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#10
November 18, 2012 at 04:10:01
I very much agree with you! Thanks for all of your help.

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