why did usb films stop playing on samsung

January 15, 2017 at 18:21:13
Specs: Windows 7
I realize similar complaints have been answered. However, my case seems different. I had been watching films from my memory stick with no problems. Then one day, the television message says that there is no USB connected. This is the same memory stick plugged into the same port.I have tried to use a new memory stick, but the same problem occurs. Can you help?

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#1
January 16, 2017 at 03:13:00
Try blasting the USB port on the TV with a can of compressed air made for cleaning inside computers, port may have a lot of dust & debris inside it which is preventing a proper connection.

If that doesn't help, the TV may be faulty and requires expert servicing.


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#2
January 16, 2017 at 07:26:25
Adding to para 1 of #1, with the TV off also remove and insert the flash drive (memory stick??) rapidly a number of times which can clear oxide.

Always pop back and let us know the outcome - thanks


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#3
January 16, 2017 at 10:16:39
Thanks to both who suggested a remedy. Neither the blowing out the port with what I call "canned air" nor inserting and removing the flash drive has helped. I hope it not too much to ask to provide you with more details on the chance that they may help.

un32eh4003
Model Code UN32EH4003FXZA1dvi
Version No: EHO1

On the remote, clicking on “Source,” gives these options:
TV ----
AV ----
HDMI1/DVI ---- [the image in front of this option is an HDMI port]
Component ----
HDMI2 ----

Until this problem began, I simply plugged my memory stick into the USB port on the back of the TV, clicked on HDMI1/DVI, and then on ”Media P.” and was then was presented with a panel of options beginning with “movies”. All the movies on the memory stick were listed and available.

I very much appreciate your knowledge and your time.

larry


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#4
January 16, 2017 at 14:33:18
As per #1, could be the TV but lets look a bit further:

Do the movies on both the original flash drive and the new one still play on a computer?

When you now click on ”Media P" what happens? Is that when it says "there is no USB connected"?

EDIT:
Probably far too hopeful but turn off the TV, unplug it for at least 2 minutes then try again.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 16, 2017 at 15:41:27
Thanks so much, Derek. I do not think it is the TV itself, but of course, I may be wrong.

Yes, the flash drive works perfectly well on a computer.

Second: Yes, clicking on Media P is when the message says "there is no device connected." (By the way, what does "Media P" stand for?)

I'll try your "edit" right away. I don't think I've ever unplugged the TV in this process.

Sad to say that turning off of the TV didn't help.

Thank you so much for your time and suggestions.


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#6
January 16, 2017 at 16:35:28
I assumed Media P stood for Media Player.

If the flash drive was working previously with the same files then something has gone awry with the TV. I think your best bet would be to contact the Samsung Support website as they should know the TV better than anyone else. These should help if you are in USA:

http://www.samsung.com/us/support/

http://www.samsung.com/us/support/s...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
January 18, 2017 at 09:06:12
You can buy the usb multimedia board online and they are fairly inexpensive. The board itself is very easy to replace as long as you have a screw driver and 30 minutes.

Remove all power

Remove the back cover - the screws that need removing usually have arrows pointing to them.

Locate the multimedia board, this will be screwed to the chassis of the tv with 2 to four screws and number of clips. There will be plug in cables and ribbons connected to it and should be a fairly quick replacement.

Obviously only do this is you are out of warrenty.

good luck


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#8
January 18, 2017 at 09:17:43
Since writing I have indeed contacted Samsung. (This is boring, but I thought I'd add that the reply I got from Samsung this morning seems to think that I bought the TV in Australia because the model number begins with UN instead of UA which are the only model numbers listed on their website.) I'm not waiting to hear from them again.

I'm really grateful for your interest and time and suggestions.

Derek, so far it's not quite "problem solved" but I"m getting there. Thanks so much to all.


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#9
January 18, 2017 at 09:19:29
P.S. I tried a reset to factory as suggested by a tech guy at Best Buy. No luck.

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#10
January 18, 2017 at 09:25:55
Always Willing to Learn (great name!). The TV is definitely out of warranty, so I may follow your suggestion once I receive a second reply from Samsung. Thanks a lot.

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#11
January 18, 2017 at 09:46:56
If you do end up replacing the board there are various general videos in YouTube to help you on your way.

Always pop back and let us know the outcome - thanks


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#12
May 16, 2017 at 03:03:18
You need to replace the memory stick

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#13
May 16, 2017 at 06:06:50
Re#12

That would surprise me but life is full of surprises LOL.

Try copying the stuff off the flash drive and putting it onto another one. That will prove the point.

Always pop back and let us know the outcome - thanks


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