Solved When I receive an attachment as a .zip file

Hewlett-packard Pavilion 23-b010 all-in-...
October 22, 2014 at 13:29:14
Specs: windows8, 6GB
When I receive an attachment of a picture as a .zip file, my computer screen starts pulsing in and out even though I do receive the picture. I do not like to see my screen pulsing on and off on and off. Why does this happen when a picture received as a .jpg file does not do this to my screen?


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#1
October 22, 2014 at 16:06:32
✔ Best Answer
Instead of viewing the zip file from email, save the attachment somewhere as a file.
Find the saved zip file and double click it to see the jpg picture inside it. See if you can view the picture steadily by double clicking the file inside. You could also try copying the jpg out to another location and trying it from there.

I don't know what email service you are using and wonder if it is to warn you that a zip file is being opened - not that I've ever experienced it.

Always pop back and let us know the outcome - thanks


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#2
October 22, 2014 at 18:07:41
Thank you for the reply. I will give it a try and let you know if that solves my problem.

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#3
October 22, 2014 at 19:10:52
Does the pulsing start when you open the email, download the zip file or extract the jpg from the zip file?

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Related Solutions

#4
October 26, 2014 at 08:07:33
If I download the zip file and click on save it, when I go to the file and open it, that is when it starts pulsing and I can't stop it until I restart the computer.

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#5
October 26, 2014 at 10:05:42
OK thanks for that - it clearly is not an email issue which is what I wanted to find out. I wasn't expecting #1 to fix the problem, just to narrow down what part of the system was playing up.

Are you using a third party program such as WinZip? If you are just using the normal inbuilt Windows unzipper then the issue is fundamental to Windows and it is difficult to think of an easy way forward without using big guns on it. Do you know when this started happening? If so then you could use Windows System Restore to go back to a time before it started happening. That is the smallest gun I can suggest and it doesn't mess up your own stuff.

I haven't been able to unearth anyone who has had this issue and there is precious little information available about the inner workings of Windows Unzip or fixing it. Maybe someone will come along who has run into this.

EDIT:
One more thought. Have you had the major update from Win 8 to Win8.1 plus the other (smaller) Win8.1 updates that followed it? If not then getting them might fix it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
October 29, 2014 at 17:15:47
I see you have given a Best Answer. Does this mean you manage to fix this issue, if so what was causing it?

Always pop back and let us know the outcome - thanks


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