Solved SIGNAL OUT OF RANGE - ERROR- CCTV DVR model A6404E -

January 18, 2015 at 19:01:08
Specs: Unknown
How can I fix this? I was trying to figure out how to see all four cameras on a CCTV monitor, and the directions for this DVR are very skimpy. I'm getting a blue box that states signal out of range and nothing else – – I can't get any kind of menu. In the general settings area, I selected the highest setting for video playback because the video quality was not great, and now I can't get the menu to come back so I can change it. I don't know what operating system it's on, the unit is from China and there are no phone numbers or proper websites to where I can get customer service. The only information I have is that the company name is xmeye (they provide web link http://xmeye.net and variations on that but nothing takes me to a useful place. It says there's a CD in the box but there wasn't. I know I need to undo what I did but I don't know how to access it as it's just a monitor and this DVR unit and now that the menu is gone I don't know how I can change this. I've searched the Internet for user manuals and can't come up with one, I've looked for places that I can contact to talk to someone although the unit's from China so I don't know if that would do any good either. I don't know if there's a hard reset button on the unit or not, and if it would be harmful to press that? I know I made a mistake, but with no way to reach any customer service, I don't know how to fix it. Any advice would be greatly appreciated. Obviously I'm not a computer tech person so I need simple and clear instructions please. I also do not know what operating system it's on. It just says on a sticker on the box: system: PAL and Power DC 12 V 2A and a website for P2P (http://www.xmeye.net/) and a UPC barcode 20141007000891.
Thank you very much to anybody who can help me.

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#1
January 19, 2015 at 08:35:35
Just one little question. You say the system is PAL, which is the TV format used by the UK and probably others. It is not the TV format for US. Where are you?

I've no experience of CCTV so I doubt I can help with the question, so keep watching for others.

Always pop back and let us know the outcome - thanks


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#2
January 19, 2015 at 23:21:41
Yes, I thought PAL was weird. Actually, I'm in Japan, and this dvr is strictly for monitoring of security cameras on my house. A Japanese friend ordered it off the Internet for me, and it was working okay but the picture quality was so-so and also I was trying to figure out how to see all four cameras instead of just one when I was fiddling with it. It does have English language so I had switched it to that. And I didn't know when I selected the high-quality video that it was going to screw everything up.
So I just need to know how to reset the DVR back to standard video quality so that it will work again. (≧∇≦)As I said I can't get a menu or anything now. Thank you

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#3
January 20, 2015 at 16:15:14
✔ Best Answer
Probably far too hopeful but sometimes electronic devices seem to get stuck and have to be disconnected from power. rested a while, then put on again. Worth a try if you haven't already. Nobody has joined us so it doesn't seem as if anyone knows that device here.

Always pop back and let us know the outcome - thanks


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#4
January 24, 2015 at 16:45:01
Hi, Derek,

Well, the company and brand of the "economic DVR" was of no help at all, (no instructional CD, no phone number, no helpful website or contact info) (≧∇≦)but with a friend we were able to get it working again. The monitor's MENU button was broken, which I hadn't realized, but we connected it to my computer with a LAN cable (I bought a male-male USB cable specially to connect it to my computer with, which didn't work, but my friend suggested the LAN cable which did). Still couldn't get the menu up there, but somehow that's when my friend realized the (old,freebie) monitor's buttons weren't working. So we hooked it up to a different TV monitor I had here and played with the buttons on the DVR and got the menu back, and I was able to reset the video quality back to 1080 in settings and got the picture back. Whew. Thanks for your help, though.
PSA: don't set your video quality high if you don't know your machine can handle it! You could lose your picture and all control. (^ ^)


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#5
January 24, 2015 at 17:51:49
Nice work and thanks for popping back to let us know.

message edited by Derek


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