Solved Problem viewing ION Scanner-generated JPEG's burnt to disk

February 19, 2012 at 10:54:53
Specs: Windows 7
Recently I bought an ION Scanner to scan old slides to jpegs. I then burned picture / jpeg copies to give to family members, but they are unable to open the majority of them. The slides that were clearly purchased from old trips opens for everyone (no matter what operating system they use), but the ones that were taken by family members will not open. They were all scanned the same way - what is up with that and how do I fix it so that when I burn the files everyone can view ALL the old slides, not just the ones that were purchased? Thank you so very much.

PS I am using Windows 7, I have tried changing the scanners compatibility settings to scan at a 640 by 480 and compatibility mode WinXP Service Pack 2 - (per that is the oldest family computer trying to view the family slides) still the issue persists.


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✔ Best Answer
February 21, 2012 at 07:23:45
Gimp is a great program. If this happens again, you can also try using a program called Irfanview to save them to a standard format. Irfanview is also a good program for viewing graphic files.


#1
February 19, 2012 at 22:01:06
Are you 100% sure these pictures are being saved in Jpeg mode? Also make sure you're not saving them as jpeg 2000 mode, this was a short lived format and not widely used.

"PS I am using Windows 7, I have tried changing the scanners compatibility settings to scan at a 640 by 480 and compatibility mode WinXP Service Pack 2"

This has absolutely nothing to do with a picture format.


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#2
February 20, 2012 at 07:14:36
Yes, I am sure they are being saved as JPEG's, what is confusing me is the exact same scan with 35mm slides that were purchased during the trip can be viewed perfectly, it is the family photos that the pictures are good (not as good as the purchased ones - but viewable and good).

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#3
February 20, 2012 at 07:31:29
What happens when they try to open them? Do they get any error message? What is the file size of the pictures that work and the pictures that don't?

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#4
February 21, 2012 at 04:12:57
Yes, there was an error message, but it just said it couldn't open them, not why or what caused it.

I took the computer into my local PC repair shop, they had the same issues with those pictures, they could see it was a JPG. Here is the weird part, the ION equipment and software program that came with it, appears to be saving it in some odd / different .JPG fashion. They had a program called "Gimp" those photos loaded perfectly in there, then all I had to do was open all the pictures, rename the .JPG to .jpg - that made the entire difference.(not sure if it was the caps that was the issue, but I had to use GIMP to change/overwrite the existing .JPG to .jpg - it wouldn't allow me to do it any other way) Going to take some of the photos over to a family members house today, and see if it works on their computers too. Wish me luck. Mostly thank you so very much for trying to help me resolve the issue. I sure appreciated it. Have a terrific day, and thank you so much once again.

PS I think I will call ION today and ask them why they and their software developers don't give an option to save in other formats. I wonder how many other folks have come across this issue and given up. It was a bit extra work, but thanks to Gimp it made the work pay off.


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#5
February 21, 2012 at 07:23:45
✔ Best Answer
Gimp is a great program. If this happens again, you can also try using a program called Irfanview to save them to a standard format. Irfanview is also a good program for viewing graphic files.

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#6
February 21, 2012 at 11:58:54
Thank you for the extra information, I will remember the Irfanview too! I just got back,from visiting family, all pictures viewed perfectly.

Thank you so very much once again. I appreciated all the help. Have a terrific day!


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#7
February 21, 2012 at 15:09:38
Good deal, glad you got it solved! Thanks for posting back too.

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