photoshop 23 scanner issue

August 4, 2011 at 04:11:43
Specs: Windows 7
I don't know which came first the computer or the Print Shop program -- I have changed both recently. I currently have Win7 and PrintShop 23 Deluxe. On my previous OS, XP and PS (PrintShop) 20, my HP remote scanner COULD be found. Now when I go to the file/Acquire section in PS it says "No scanner or other TWAIN image source can be found on your system". What to do? Is there a way to "force" Printshop to recognize my scanner? Is there a patch somewhere I need to apply?

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#1
August 4, 2011 at 13:07:59
Your post title says Photoshop.

Uninstall Printshop and reinstall. Make sure your scanner is on.

Printshop should pick it up.

Imagination governs the world.

Napoleon

http://sandyedge.blogspot.com/


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#2
August 5, 2011 at 08:34:25
The title is errored, it is PrintShop and I have uninstalled-reinstalled with my scanner on. I can print from PrintShop, it just won't recognize the scanner part of my HP. My other computer and my other PrintShop worked BEAUTIFULLY. I'm wondering if it has something to do with Win7 since the PDF is a problem as well (although I think I have that one fixed)?

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#3
August 5, 2011 at 13:09:11
The obvious next question is did you uninstall the HP scanner?

Now before you jump up and say "Yes, I did!" you should know that HP is notorious for leaving files behind, in fact whole directories. All the HP uninstall does is take out the short cuts and the icons.

You need to run a program like Revo Uninstaller the free version works quite well.
http://www.revouninstaller.com/revo...

You might want to even consider running it in the Safe Mode to get rid of all the crap HP leaves behind.

Imagination governs the world.

Napoleon

http://sandyedge.blogspot.com/


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#4
August 11, 2011 at 10:25:06
I COMPLETELY uninstalled my HP printer/scanner and re-installed and PrintShop STILL did not pick up the scanner. So I COMPLETELY uninstalled and re-installed PrintShop Deluxe 23 with the same results....*cry* I hate this as I use my scanner constantly. Any other suggestion to "forcing" PrintShop to recognize the scanner? I can print just fine from there, so I KNOW PS sees the device...just not the scanner part.

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#5
August 11, 2011 at 12:12:08
You might try installing Irfanview for testing purposes. It can scan from twain devices. if it's seen in Irfanview, you know know the device is good and it's a Printshop issue. If it isn't seen by Irfanveiw, the problem lies with the scanner or drivers.

www.irfanview.com


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