Not recognising .jpg files

Dell / Inspiron 530
January 27, 2009 at 03:00:54
Specs: Microsoft Windows Vista Home Premium, 2.664 GHz / 2045 MB
Hi. I have been getting a little frustrated about this and am really hoping for some help.

For some reason, I am unable to open 'some' .jpg picture files. When I double-click, the associated program loads but then pops up the message

"Could not display 'name.jpg' because a suitable graphics importer could not be found"

I have tried varying the associated program but this does not seem to work. The properties say it is a "JPEG image (.jpg)".

I assume that this may be due to a recent update, but do not know for certain as I have only just noticed the problem.

On a side note, I have noticed issues regarding my mouse cursor - where the focal point of the click is offset in some programs.

Any help is much appreciated

Thanks
Chris


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#1
January 27, 2009 at 03:08:12
I have also just noticed that every photo that won't open has the same "date modified" and similar times (04/01/2009 10:00).

However, I don't seem to have installed any updates at this time, that I am aware of.


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#2
January 27, 2009 at 15:32:13
Sounds like corrupted files to me. How about trying them on another system.

FWIW to XP users: When you click on the 'Command Prompt' you are just causing the 'Command prompt' to be displayed. This prompt gives you access to NTVDM.EXE, the 'NT Virtual DOS Manager'.


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#3
January 27, 2009 at 16:24:47
I have tried copying them to another pc but they are still not recognised.

What is strange though, is that not all the photos in these folders are altered - even those that were present at the time.


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Related Solutions

#4
January 27, 2009 at 18:28:00
I doubt if they were somehow corrupted on your system. I suspect that they started out in the shape they are now. They might have been created using abnormal settings that the program that you are using doesn't recognize
.
You could try using a program like Irfanview. If it's able to recognize them, it might be able to convert them to a more common format, 'if' that's the problem.

FWIW to XP users: When you click on the 'Command Prompt' you are just causing the 'Command prompt' to be displayed. This prompt gives you access to NTVDM.EXE, the 'NT Virtual DOS Manager'.


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#5
January 28, 2009 at 00:42:05
Unfortunately, that isn't the case. I was able to access these image files until recently and have had some of them on there for the last few years - accessible. Most, if not all, of these images were taken with the same camera and I am still able to view some similar files.

I have tried opening them in MS Picture Manager, MSPaint, Quicktime viewer, Adobe Photoshop, Adobe Illustrator and even just inserting them in a Word document - none of these recognise the file.

Fortunately I have a backup of the album so the pics aren't completely lost, but it would be nice to figure out what went wrong so I can prevent it happening again.


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#6
January 28, 2009 at 09:47:38
If the pictures were stored on a CD/DVD disc, the drive or disc might be marginal.

If they are on a hard disk, I wouldn't expect them to be corrupted, but it might be a good idea to check your drive by running chkdsk /r. It will do a scan of the drive looking for weak or bad sectors. It takes a long time.

It would also be a good idea to check your memory.
http://memtest86.com/
There is a version to create a bootable floppy diskette and/or an ISO for creating a CD. Run it overnight and any failures are unacceptable.

FWIW to XP users: When you click on the 'Command Prompt' you are just causing the 'Command prompt' to be displayed. This prompt gives you access to NTVDM.EXE, the 'NT Virtual DOS Manager'.


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#7
January 31, 2009 at 11:20:41
Hi. The pictures were stored on the HDD. Haven't yet run the chkdsk but will do that shortly.

I downloaded Irfanview as previously suggested and get the error message: "Can't read file header! Unknown file format or file not found!": when I try to view the jpg.
Have also downloaded Memtest - but not really sure how to use it ^^

Also...been a bit of a twit and accidentally erased the photos on my backup disc (DVD RW). I did however stop the erasure before it was completed and have been told unofficially that there may be a way to recover the files. Can you recommend anything if this is true?

Thanks for your help.


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#8
January 31, 2009 at 16:14:31
Have run chkdsk.......no problems found.

Found a program called FileType that is used to identify file headers - this still cannot identify the file format.


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