Disc format issues after Win10 update

Derek July 9, 2017 at 11:00:58

Is this an inbuilt DVD drive or a USB plug in? If it's a plug in try it on another computer because it might have just happened to fail when you had your updates. Always pop back and let us know the outcome - thanks

Unfortunately, the stuff I need to burn to DVDRW is on this laptop - evidence for the police that they need posthaste. I'm going to need something to give. It's a Samsung plug and play DVDRW Multi-recorder. message edited by JBS86

riider July 9, 2017 at 12:39:06

What software are you using? Try CDBurnerXP. Even though it has "CD" & "XP" in the title, it works with both CDs & DVDs (RWs included) & also works with all Windows versions since Win2K. https://cdburnerxp.se/en/home

Doesn't work. Everytime I link it to my device, it says "CDburnerXP (not responding)".

Derek July 9, 2017 at 14:03:08

I realise the stuff you need to burn is on this laptop but if you could try the burner on a friends computer you would be able to prove whether or not the burner itself had failed. That would be the best thing to do at first but if you want to do something else look in Device Manager and see if there are any errors showing for the burner. Always pop back and let us know the outcome - thanks message edited by Derek

It's not the burner. I've tried three of them. I uninstalled the driver software but it reinstalled and continued to have problems.

Derek July 9, 2017 at 16:18:11

OK, now we know. Any errors in Device Manager? Depending on your answer this might help: https://support.microsoft.com/en-us... Try the troubleshooter first. Always pop back and let us know the outcome - thanks message edited by Derek