Solved Can`t play You Tube videos

February 21, 2014 at 14:23:40
Specs: Windows 8 Pro
My system is Windows 8 Pro and Firefox 27. All updated and using Flash player 12 ( newest version ). When I access You Tube i just get a blank screen. Then sometimes after about 5mins I get the sound of the video but no picture

See More: Can`t play You Tube videos

Report •


#1
February 21, 2014 at 16:14:17
✔ Best Answer
Have you tried reinstalling Firefox?

http://www.mozilla.org/en-US/firefo...

Have you tried using another browser, such as Chrome or IE?

https://www.google.com/intl/en/chro...

IE should already be installed on your system.

Have you tried reinstalling flash player?

http://get.adobe.com/flashplayer/


Report •

#2
February 21, 2014 at 16:49:40
Yes NT56erbx, I`ve reinstalled Firefox and the Flash Player, just had an update too for the Flash. I`ve tried Chrome, no change but haven`t used IE as i feel it`s not as secure as Firefox. Not overly experienced with PC`s but I get by!!!.

Report •

#3
February 22, 2014 at 13:28:26
IE is plenty secure enough to check whether it can play one YouTube video. That would tell us whether or not it is a browser issue so that we can take your issue further.

If you have IE11 with Windows 8 there is no particular security hang-up anyway (not sure what gave you that idea).

Always pop back and let us know the outcome - thanks


Report •

Related Solutions

#4
February 23, 2014 at 14:19:38
I can`t find the icon or anywhere to open IE on my system. It`s as though it`s not on my system. I was going to use IE and try again but I can`t find it anywhere!!

Report •

#5
February 23, 2014 at 14:29:44
One way, just for testing, would be to press the Windows key + R. This will give you the Run box. Type iexplore.exe in it, hit Enter key and the desktop IE version should open. It would be useful, so that we can see if you get the same trouble on there as with Firefox.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#6
February 23, 2014 at 15:59:40
Also you could open the charms bar, click Search, then type Internet Explorer.

But Derek is right, there really isn't any security issues with IE, especially if all you're doing is watching youtube.


Report •

#7
February 23, 2014 at 16:15:56
Derek I have typed in as you described.The videos start straight away just like they always did, tremendous. Now how can I get IE to be the server all the time. It must be an issue with Firefox then!!!

Report •

#8
February 23, 2014 at 17:17:32
IE Issues:
Not sure if you are using the new magic Start Screen (one with blocks) or are a desktop person. On the Start Screen try typing Internet Explorer and it see if it finds it - may have just gotten shifted, so look around. If this doesn't help and you prefer the modern IE look then pop back and we can try to find a way forward.

If you are a desktop person (like me) then you could press Windows key + X, from the drop-down, select "File Explorer" then open your main drive (usually C). Next go to:
Program Files > Internet Explorer. Right click the file iexplore.exe and create a shortcut. It will tell you you can't put a shortcut there and offer the desktop, which is fine. If you wish you can rename the new desktop icon (right click) just Internet Explorer. It you prefer it can be pinned to the new Start Menu by right clicking it and selecting "Pin to Start".

Firefox issue
Not certain on this but the first thing I would do is go here "from Firefox":
http://www.adobe.com/software/flash...
Make certain you have the latest flash update. If not use the blue link at the bottom of the paragraph just above the table. Make sure you uncheck any unwanted goodies. Download and Save the file then go to the saved file and double click it to install the Flash add-on.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#9
February 23, 2014 at 17:48:35
Derek, there is`nt a file iexplore.exe. There are only these :- iediagcmd, iedvtool.dll, ieinstal, ielowutil, ieproxy.dll, IEShims.dll, iexplore, iexplore.VisualElementsManifest

Report •

#10
February 23, 2014 at 17:53:58
OK it's the one called just iexplore because you are using the silly MS default of "hiding file extensions for known file types". You can unhide file extensions in Control Panel > Folder Options > View if you wish, but there's no need for your present purposes.

Hope you get sorted - off to bed (nearly 2am in the UK - night owl). Will be back tomorrow.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#11
February 23, 2014 at 18:26:33
Thank you Derek for all your help, I`ll let you know how I go tomorrow. Yes your right, Night Owl. Signing off, it`s now 02.25 in the West Mids, cheers.

Report •

#12
March 3, 2014 at 08:35:55
Thank you Derek for all your help. I am now using both IE and Firefox on my system. All seems ok with the videos. I`ve also took your advice with the " hiding file extensions for known file types " and un-ticked the box, so no more hunting for file extensions. Thanks again Derek.

Report •

#13
March 3, 2014 at 08:52:14
First thing I do with any new computer is unhide file extensions. Glad to have helped and thanks for letting us know.

Always pop back and let us know the outcome - thanks


Report •

Ask Question