Solved Accessing photos/downloading photos from card.

Hewlett-packard / Officejet 6210
January 3, 2017 at 05:54:36
Specs: Windows 10
I have 2 issues with images stored om my computer or images that I want to download on my computer.

I hope somebody will be able to come up with a solution to the following:

The first issue is wanting to look at photos I have accumulated over time, I go into my pictures and there they are all in a folder. Selecting a folder within and they come up small. So far so good.

I I select any single one by double clicking then I get the following:

C:\Users\Greene\2015-07-04\MG_9659JPG

X (on large red background in a circle) C:\Users\Greene\2015-07-04\MG_9659JPG

The remote procedure call failed.

The second problem is when I want to import photos from the card. I get:

X (on large bred background in a circle) H:\

X (on large bred background in a circle) H:\

The remote procedure call failed.

Thank you in advance for any feedback anyone may provide me with.
Jeannine G

Jeannine


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✔ Best Answer
January 7, 2017 at 07:40:06
I think it is time we eliminated malware from the equation. There are three freebie programs which are particularly good at unearthing what other malware finders miss. Run them IN THE ORDER GIVEN:

These three small freebies often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
Install and Run the Threat Scan - quarantine anything it finds.

If anything is found please copy/paste the associated log on here. For ADWCleaner it is a text file in a folder with that name straight off the C drive.

Always pop back and let us know the outcome - thanks



#1
January 3, 2017 at 07:21:08
This is a tad weird. Are you sure the location is "C:\Users\Greene\2015-07-04\MG_9659JPG" because that is NOT the location for Pictures (or My Pictures)? In Windows 10 it should be "C:\Users\<name>\Pictures". So in the given example the location should be "C:\Users\<name>\Pictures\2015-07-04\MG_9659JPG", which includes the dated folder name and the JPG file.

Also (although unimportant) the file name MG is odd - usually IMG. There should also be a dot before the JPG file extension otherwise it won't work.

Please confirm that you have copied all the provided information accurately. If not please add it again or correct it so that we can properly determine what is going wrong..

Are there any Pictures that open normally?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
January 3, 2017 at 23:56:50
Thank you for your reply and indeed I made errors.

It should be, as you say:

C:\Users\Greene\2015-07-04\IMG_9659.JPG

I have also checked the second issue, that of importing images and I am correct.

Sorry to have wasted your time and thank you for any furher feedback you may be able to provide me with.
Jeannine

Jeannine


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#3
January 4, 2017 at 07:06:33
Thanks for clearing that up. Don't worry about the errors, I made some too in para 1 of my #1 (now corrected).

However there is still an issue about where exactly your pictures are residing. The full path (including the dated folder and the file itself) should be "C:\Users\<name>\Pictures\2015-07-04\IMG_9659.JPG". I don't know what has happened here but note that in your #2 the Pictures folder does not appear anywhere in the path you gave. It is therefore difficult to understand how you are somehow still able to access the file in "Pictures".

This needs clearing up before we can go any further.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
January 4, 2017 at 20:47:15
How did you transfer the photos to your hard drive?

Are you trying to access them with File Explorer (Windows Explorer)
or with some other program?

-- Jeff, in Minneapolis


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#5
January 5, 2017 at 05:22:36
Thank you for both replies.
I hope the following will help a little in your understanding of my problem.

I have always loaded my images the same way by inserting the SD card and send the images to a folder where I have kept all my photos since 2002.
When I changed to window 10 it was not so straight forward and I was asked where I wanted to send the images. I was a little puzzled but I had no major problem for a few months.

So, if I try to see my pictures the way I always did I go to:
Pictures and get a window with This PC>pictures
A window with a display of photos since 2002 in their own dated folders comes up.
If I then select any folder This PC>pictures> date
and go on to select any image from the folder, the whole screen goes black with the word photos in left hand side corner.
The black screen then disappears and I am back to:
This PC>picture>date.
On top of that screen the comment sent in my initial post appears.

I cannot access any single image for single viewing.

Regarding the second issue:
I have just tried to place an SD card in the slot but I do not go any further than the comment I posted first in this thread.

I thank you in advance for any further feedback you may be able to send me
Jeannine G

Jeannine


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#6
January 5, 2017 at 10:33:32
All understood now. Going to This PC > Pictures then looking in your dated folders for the pictures seems very reasonable.

What it sounds like is happening is that your photos (JPG files) are attempting to open with your Photos app. Although that is reasonable, try this alternative and see if it helps:

Go to any old JPG photo and right click it. Choose "Open With" from the list. Choose "Windows Photo Viewer" from the list. Somewhere there should be a tick box that says something along the lines of "always open with this". I am obviously trying to set Windows Photo Viewer to show pictures rather than the Photo app. The Photo application will still collect copies of all photos for global viewing.

If you have any trouble with the above (hopefully not) let us know exactly what happens. There is a possibility that your Photos app has gone wonky.

Always pop back and let us know the outcome - thanks


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#7
January 5, 2017 at 10:45:59
I've just found this information on the internet which includes pictures, so you might find it easier to understand than mine in #6 above:

http://www.howtogeek.com/225844/how...

IMPORTANT. Ignore all that stuff about the registry for now and try doing what is given under this heading:
Set Windows Photo Viewer as Your Default Image Viewer

Almost certainly your photos will be jpg files so you won't need to worry about other picture types.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
January 6, 2017 at 07:05:44
Good afternoon Derek,

You have been so helpful but being a real novice I have not gone much further with your instructions.
However you may be interested to read this fact. You asked me at some stage to go to an image and open with... I have discovered that the image comes up with photo gallery/paint and photo viewer but NOT with Photos and I think this is what I want.
You also asked me to go to a webiste and to set windows photo viewer as your default image viewer.
I went as far as Activate-windows-photo-viewer-on-Windows10
and this now activated.
However I did not really know what to do next, because of my limitations in computing.
I tried one of the downloads further down (reimage repair) and ended up being asked for £29.
I have now uninstalled this program.
What do you suggest next, and would I be better off taking th computer to a repair shop?

I still hope you can help me and thank you in advance if you can.

Jeannine

Jeannine


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#9
January 6, 2017 at 07:56:40
Generally avoid fix-all programs unless suggested by and experienced helper on an unbiased computer website (or a trusted friend of-course). There are far too many scams about and many make things worse.

I still think it would be best to try associating your jpg's with Windows Photo Viewer. because that will tell us whether it is the Photos app which is causing this issue (my suspicion). If it works then it would get you out of trouble and if necessary we could pursue things further so that it works with whatever program you prefer.

If you have activated Windows Photo Viewer then you should now be able to either continue with my #6 (or #7 second part) so that you form the association with it and see if this fixes the immediate problem.

I wouldn't rush to the repair shop with it just yet.

Always pop back and let us know the outcome - thanks


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#10
January 7, 2017 at 05:05:36
Good morning Derek,

Thank you for your latest post.

I looked further into your reply and also saw quite a number of posts in the Window 10 forum community from people who had a similar problem. It was suggested that Windows Photo viewer had to be re-installed.
I now find that I can view my various images in the many files that I have collected over the years.
It does not work quite the same but it works.
When I select a file the images are caught in a slide show and I have not yet managed to bring this to a stop.

However my second issue that of downloading images from a SD card is not solved.
What is extraordinary is that it worked on 2 occasions since I last wrote to you. The images went straight into this PC>pictures>date.
As for the many other attempts I still get
H:\
The remote procedure called failed
and get no further.

I feel things are moving and perhaps you will have one more idea before I pluck up the courage to download the many images I took whilst away at Christmas.

Thank you again and a nice weekend.
Jeannine

Jeannine


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#11
January 7, 2017 at 07:40:06
✔ Best Answer
I think it is time we eliminated malware from the equation. There are three freebie programs which are particularly good at unearthing what other malware finders miss. Run them IN THE ORDER GIVEN:

These three small freebies often find what anti-virus programs miss. Run them in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
Install and Run the Threat Scan - quarantine anything it finds.

If anything is found please copy/paste the associated log on here. For ADWCleaner it is a text file in a folder with that name straight off the C drive.

Always pop back and let us know the outcome - thanks


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#12
January 9, 2017 at 04:18:48
Good morning Derek,

Thank you for your last message.
I followed your instructions to the letter and.... success, I hope.
- Adw cleaner found 83 threats which were removed.
- JRT - I have kept a report
- MalwareBytes identified 19 items which went into quarantine and then I destroyed.

I tried to get a few photos transfered from the SD card to the computer and it worked first time. I tried twice more with success.
I hope that I can now download my holiday photos with no more problems and enjoy them.

I am immensely grateful for the way you persisted in finding the problem and I believe solving it.
I would not have been able to do all this but for you.

One last question, please. Should I remove the bits of sofware that I have now placed on the computer for the exercise of solving my problem?

Wishing you all the very best.
Jeannine

Jeannine


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#13
January 9, 2017 at 07:22:16
That's good news, pity I didn't think of the malware possibility earlier.

As for the three programs, well they can be very useful to run if you suspect malware issues or just want to check. However both ADWCleaner and JRT update frequently by issuing a new file, so there is little point keeping them onboard. It would be worth saving the links to them though. Note that these two programs focus more on browser malware and ADWCleaner in particular often finds things that have crept in.

MalwareBytes updates automatically when used so it can be kept onboard, again for use when you suspect a problem or would just like to check for your own peace of mind. The free version is adequate for this.

Finally I cannot guarantee that your computer is now malware free. That would require you to paste the logs on here and probably run several more programs. So if you want to go the whole hog then let us know and I can ask another helper to join us who specialises in that activity.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#14
January 10, 2017 at 05:31:57
Thank you for your last post and I have taken note of your comments.
This morning I have downloaded two SD cards of photos taken at Christmas and I am pleased to say that all went well.
Whatever the problem was seems to have been sorted out.
Thank you again and I wish to close this thread.

Jeannine


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#15
January 10, 2017 at 07:16:06
There's not a full stop thread close facility on here but having selected a Best Answer it marks the thread as Solved, which "generally" steers further helpers away. Glad to hear all seems OK now.

Always pop back and let us know the outcome - thanks


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