Smart TV And External Keyboard - Strange Behavior

Dell / Inspiron one 2320
May 14, 2019 at 06:57:46
Specs: Windows 7, 3.3 GHz / 4001 MB
I recently purchased a Samsung Smart TV. It's part of the 2018 UHD Smart TV NU6950 series.

I have tried 2 different USB keyboards to use on the Search screens for various apps and they both exhibit the same behavior, leaving the TV itself as the "cause", I guess.

Basically, I want to be able to use an external keyboard so that I can simply type into the search fields instead of having to use the TV remote to search by selecting individual letters from the alphanumeric grid.

Here is the what happens on an app by app basis. What I am showing is what the TV responds to when I press keys on the keyboard(s).

App              Letter Entry     Number Entry
TV+                  Yes              Yes
Universal Guide      Yes              Yes
Browser              Yes              Yes
Netflix              Yes              Yes
Youtube              No               Yes
Prime Video          No               No
HULU                 No               No

The weirdest one is Youtube. The TV responds to number inputs but not letters.

For the apps that don't accept inputs from the "keys" they do respond to the arrow pad on the keyboard so I can use it to select letters just like with the remote. That tells me that the TV and keyboard are communicating in all apps.

Is anyone else seeing this type of behavior with USB keyboards and Smart TVs?

I have not yet called Samsung support to see if they have any suggestions.

message edited by DerbyDad03

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May 14, 2019 at 10:00:46
As you've noticed, it's an app-by-app thing. As you might also know, apps are done by third parties. Specifically, the developers of the online service the app uses. Some teams, like Netflix's, care about user experience. Some teams, like HULU's, do not.

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May 14, 2019 at 10:55:12
Well, you might as well toss the company whose name is on the device into the mix.


To the user of the TV, Samsung is the face of all underlying apps. They should be ensuring that apps play nicely if they are going to allow them to be installed on their equipment.

Yes, one could argue that they all work with the Samsung remote and that's all Samsung needs to ensure. However, it's not like I jailbroke the TV to get the keyboard installed. The inclusion of a keyboard as an input device is right there in the settings for the TV and Samsung publishes the set-up instructions on their website.

If they are going to allow for the connection of a keyboard, perhaps they should ensure that it works for, at a minimum, the most common apps that users run on a smart TV.


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May 14, 2019 at 11:13:05
You'd think, but then you'd also think the Youtube app would show 30 minutes of HD video before crashing my TV, but it doesn't. Netflix HD video works fine, so that shows how much they want to be a cable / broadcast replacement.

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May 14, 2019 at 11:32:10
What's infuriating is that I'm trying to move to the Smart TV realm as a means to cut the cable and save some money. While I can put up with the inconsistencies and figure stuff out as I go along, SWMBO is, to put it nicely, technologically challenged.

Switching between the various inputs and remotes on my old TV set-up was not something that she was ever going to master, so I was hoping a Smart tv would ease her into the modern world. One device, 1 remote, and maybe a keyboard to make it even easier.

Doesn't look like the "cut" is going to happen anytime soon.

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