Samsung Bluray shows black screen when selecting Netflix app

June 8, 2014 at 13:10:22
Specs: Samsung
My Samsung Blu-ray player (model BD-F5700) has been working fine for almost 8 months but up until now has shown a black screen every time I select the Netflix app...I have reset the blu-ray player, changed DNS....talked to samsung and netflix and so far no fix...All the other apps work fine on the blu-ray player and netflix works on other devices. I have looked all over the internet and I was hoping someone would have a solution for me. Also I can't deactivate netflix because all it shows is a black screen and freezes the blu-ray player. Please help!!!

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#1
October 24, 2014 at 05:53:45
I have the exact same issue for the past month. We recieve 3 or 4 calls from samsung all telling us to do the same thing. One employee even argued that it was impossible to be connected wirelessly even after explaining that we bought a devise that allows us to go wireless. I get nervous when it seems i may actuall be more tech savy then the technical "experts." If any one has any idea how to fix this that would be great. All other apps work and stream from internet just not netflix. It is like it needs to be removed and reinstalled.

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#2
August 10, 2015 at 11:31:57
I have the same problem and have been searching the net for a solution to no avail. If anyone finds a solution please post.

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#3
August 10, 2015 at 11:52:03
I finally found a solution that worked for me. Hope it helps you too.

http://support-us.samsung.com/cyber...


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