Solved Roku Premiere Staying Connected

December 28, 2019 at 18:00:31
Specs: Windows 10
Not sure where to put this so I chose Digital Home/General.

I have this hooked up and it is set up and connected to the internet. I've played a few programs but during them, a message pops up saying I am offline but it goes away within a few seconds. There are no interruptions or stops to the programs. They do keep playing as this happens. I went back and even reloaded my Roku but I still keep getting that message so does anyone have any idea what could be causing this?


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#1
December 28, 2019 at 21:12:58
✔ Best Answer
Make sure the router firmware is up to date. Make sure the Roku OS is up to date as well. Reboot both the router & Roku.

Another thing you might wanna do is scan the airwaves for conflicting wifi signals. The best channels to use are either 1, 6, or 11. Run a scan & then set your router to the least used channel.
https://www.acrylicwifi.com/en/wlan...

message edited by riider


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#2
December 29, 2019 at 11:58:25
Still working with it. I rebooted both the main internet router and the Roku and for a while, the message did not appear but it just appeared again. It's not appearing as often as it was but it still appears.

Could it perhaps be because of several different things being on the internet at the same time? I have DirecTV, my home computer and three phones all on my internet.


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#3
December 30, 2019 at 15:04:10
"Could it perhaps be because of several different things being on the internet at the same time?"

Possibly. What happens when you turn off all the other devices?

"Channeling the spirit of jboy..."

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#4
December 30, 2019 at 21:47:39
I turned off all the other devices and it still happened but not as often.

I watched another app today, Pluto TV, on it and the not detected message never happened and I watched two different stations, Crime Network and BuzzR, for a few hours. It only happens when I watch WWE Network and it doesn't matter if it's a PPV, an interview show or a one hour wrestling show. It appears and goes away quickly but the program never stops.

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#5
January 3, 2020 at 13:11:05
I finally got it to working right. I just changed the HDMI cable. It's weird but the HDMI cable that Roku supplied, I guess, wasn't sending enough zing to the outlet so I changed to a 6 foot cable and the message has not appeared with WWE Network running yet.

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#6
January 5, 2020 at 07:44:06
Strange, but glad you got it working. The HDMI cable that came with my FireStick seems to be of very good quality; but I'm not running 4K signal. It appears to be an issue with certain situations involving 4K:

https://community.roku.com/t5/Playb...

"Channeling the spirit of jboy..."


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