Solved i've harmony 350 but it won't change inputs on receiver.

May 1, 2016 at 07:49:33
Specs: windows
i've denon 2000 X

now everything is working fine but the option to control which input is being used by the receiver (can't change from cable/tv to game for example)

i couldn't find a way to do it in the software too...

when i click on "input" it changes the tv's inputs and not the reciever's

did i installed the right software? (MyHarmony)

also, when i click done in the software it is just reaching 99% percent and does not complete the process..

should i find a way to tell all this to logitech? it's hard to contact them by email... didn't work for me... they did not have new users registration from my experience....


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✔ Best Answer
May 6, 2016 at 07:25:12
thanks

so the logitech team (probably the middle east branch) wrote me back and told me they have updated my account and i should sync my remote again........

anyway... now i can only choose between some of the inputs with the 'favorites' numbers. but most of the more useful inputs are not controlled by it yet...

i wrote them back and waiting for further assistant from them..



#1
May 2, 2016 at 03:19:22
I've got a harmony one which is quite a few years old now.

When I select "activities" it changes the HDMI port to the corresponding activity. It also turns on whichever device is being used (e.g. Xbox, neotv, blue ray player or HDD recorder)

All the switching is done on my Yamaha receiver which is the hub of my entertainment system. No switching is done on the tv.

It sounds like a configuration issue. Do all of your devices pass through the Denon to get to the tv?

Edit: sorry it's been a while since I configured the remote but it definitely doesn't touch the tv settings. Only selects the corresponding HDMI input on the receiver.

message edited by btk1w1


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#2
May 3, 2016 at 10:03:37
yes

all of them

connected to my receiver are:
-a raspberry pi
-chromecast 2
-dvd
-tv receiver

can you help me find a way to contact the support at logitech?

or perhaps you know what should solve it...?

i want to remind that the software is not going all through 100% of process with the remote.... it is only reaches 99

sometimes it is even not starting the sync process and shows me the animation to connect to the cable but when i connect again nothing happens...

edit:
the problem persists but the 99% problem is now solved

edit: i did found the way to write them
i'm waiting for a response

there is no such button "activities"

message edited by rbm


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#3
May 4, 2016 at 06:16:16
I'm grasping at straws here because the remote control has a different physical layout to mine.

Reading a cnet review apparently the watch tv button at the top left is the only activity function on the remote which should act as the primary function when turning on all of your devices from standby.

For a device that is supposed to support control of 8 individual devices, it's unusual that it doesn't have a receiver button, and my guess is that one of the others would be assigned the function of your receiver. It appears that you toggle through each device to control it separately and the numbered buttons beneath input lets you select which HDMI port you want to use if they are assigned that function?

I hope Logitech get back to you with a straight forward answer.

I do remember that there was a fair bit of trial and error setting mine up and at times I was pulling my hair out getting it right.


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#4
May 6, 2016 at 07:25:12
✔ Best Answer
thanks

so the logitech team (probably the middle east branch) wrote me back and told me they have updated my account and i should sync my remote again........

anyway... now i can only choose between some of the inputs with the 'favorites' numbers. but most of the more useful inputs are not controlled by it yet...

i wrote them back and waiting for further assistant from them..


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