I cannot connect my new Panasonic Viera to the Internet

January 9, 2017 at 11:24:29
Specs: Windows 10
I cannot connect my Viera TV to the Internet. I have tried resetting the router several times, and re-setting the TV to factory settings. I have tried connecting directly with a LAN cable to no avail. I have tried numerous IP addresses, DNS addresses and default gateways without any joy at all. Connection to the wifi is straightforward, but I can't get beyond access to the 'home network'. Help!

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#1
January 9, 2017 at 21:34:26
Which router and ISP are you using? How is your "home network" setup? You say the wifi connects, but does not have interenet passed the router right? When you connect any other device does it do the same thing? Same goes for a wireless device if you tell it to forget the network and then reconnect it? Do your have a modem and a router or a modem/router? Make and models or your devices will help also and the TV model number.

If you have only 1 modem then you only have 1 gateway. If you did a power cycle it could resolve it. You may have already.

I don't need to be right, but I am never wrong.

message edited by stiefler182


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#2
January 9, 2017 at 22:01:53
Is the TV set to DHCP?
If you cannot make it work with the router, try connecting the TV LAN directly to the modem, if that is possible.

Power cycling the router can help; disconnect power from router and wait for 30 seconds before reconnecting power.


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#3
January 11, 2017 at 10:29:45
It's a Belkin N wireless modem router (F5D8636-4 v1, connected to the PVC with a wired connection. The TV is a Panasonic Viera 40DX600b. Wireless devices have no problem 'forgetting' and reconnecting. I've done many power cycles! The direct LAN connection to the modem router doesn't work either.

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#4
January 11, 2017 at 12:45:39
It could be as simple as a firmware update. (page 66-70 in the manual) You will need to log into your router to connect with belkin's server to see if you need an update. It will be in utilities. There is no information about firmware on the support page of your modem except the user manual. Make sure you have the protected mode off (page 44 of the manual). Try to plug directly into the TV again and look for it in the DCHP client list in the LAN settings page of your router. If your router is giving it an IP then it has to be with the TV itself. I found a firmware update page for your TV. You can put it on a USB drive and plug it into the TV and update it. Just follow the instructions on the link. At the bottom is a hyperlink to go to step 3. It explains how to update with a USB.

http://av.jpn.support.panasonic.com...

I don't need to be right, but I am never wrong.

message edited by stiefler182


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#5
January 12, 2017 at 23:47:07
No joy updating router software. However, I did try using my smartphone as a personal wifi hotspot, and the TV connected straight to the Internet without any problem at all. So it's clearly not the TV at fault. The fact that a direct LAN connection to the router did not give me internet access suggests that the router is where the problem lies. It's an old router - 2008 - so could it just be that I need to buy a more up-to-date model?

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#6
January 14, 2017 at 15:29:47
I was confident the firmware update(s) would've solved your issue. Anyway, your router is not that to too old, but with AC signals and Wi-Fi cards comes another layer of complication to the whole build your own network with compatibility. I have 2 routers attached to my network just because my new (Lyric) thermostat is not compatible with my new (Arris) router, thus I had to add a 2nd older (Linksys) one that is just for it. So it is not out of the realm of choices to upgrade (or downgrade in my case) to have all your devices working like they should.

I don't need to be right, but I am never wrong.


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#7
January 15, 2017 at 08:09:49
Thanks for all your suggestions. I bought a new Linksys router on Saturday, did the quick set-up, and the TV liked it immediately. Since then I've been enjoying Amazon Prime with slightly dodgy picture quality and the occasional buffering... but that's a different story! Very happy to have got to the bottom of the problem. Thanks again.

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