Solved how do i rescue files from broken nas but drive good

February 11, 2015 at 05:31:10
Specs: Windows 7 64
Hello my NAS zyxel NSA 310 has been broken by my dog dragging it onto a hard tiled floor but the drive is fine. Please could you tell me how to access the music files that are stored on it. I have tried plugging it into a usb caddy onto my windows 7 64 computer but though the drive is seen as external I cannot access the files/folders on it, I believe it is because the systems use different file structures. These files hold a lot of good memories for me and being 62 I will not be able to start again.
Regards and thanks
Michael Gridley
P.S I am only possessing basic computer skills

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February 11, 2015 at 08:12:55
✔ Best Answer
That NAS uses the ext4 format for its disks, which is why your Windows computer doesn't recognize it. You either need to use a Linux distribution to read this disk or (easier) install some Windows software. Have a look at the following article which describes three ways of doing this:

But I don't want to raise your hopes too high. I guess by "the drive is fine" you mean it is still spinning (as you can't access it, what else do you base that assessment on?). That doesn't necessarily mean that it isn't damaged.

BTW, at the young age of 62 all this should be well within your capabilities - I'm a good few years older than that! Good luck. And I hope you weren't too hard on the dog - remember Isaac Newton's "O Diamond, Diamond, thou little knowest the mischief thou hast done."

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February 12, 2015 at 05:46:49
Thank you so much I shall attempt your sugg over the weekend and shall let you know of any success the dog is fine by the way she is a much loved member of our household and the accident was just that.
Regards to you ijake

Michael Gridley

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