Computer Audio is not working

Microsoft Windows 7 home premium 64-bit
June 6, 2012 at 21:01:16
Specs: Windows 7 Home Premium, 8GB
I set up a computer for a new neighbor today and everything worked fine except I couldn't get any audio. At first I thought that it might just be the speakers because she had a whole stereo system and I had only ever setup the basic two speakers prior. I thought maybe I was just plugging it in wrong. However, then I tried headphones in the headphone jack on the front of the computer which would override sound being output from anywhere else and I still heard nothing. Now here is the weird thing: the lady said that before she moved, that the sound was working perfectly fine. Does anybody have any idea how this can be fixed? Or what could even be wrong with it?

The computer is a home-built PC (by one of the lady's old friends) and is running Windows Vista 32-bit with 2GB of RAM.

Any help would be greatly appreciated. If you need any more information, let me know and I will be sure to put it up here. Thanks!


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#1
June 7, 2012 at 15:18:59
The golden rule when faced with a problem that might be driver-related, check Device Manager first for any driver errors (missing or conflicting). If the driver is missing or corrupt, you can download it from the PC manufacturer's website (that's assuming it's an integrated (on-board) sound adapter that the speakers are plugged in to).

You may also need to install the "Chipset Driver" from the same website. It should ideally be installed before the sound driver.

If Device Manager does not list any kind of multimedia device at all, that could mean the sound adapter itself has failed.


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#2
June 7, 2012 at 19:18:15
I just went over and checked the device manager and all of the sound drivers are up to date. Do you have any other ideas?

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#3
June 8, 2012 at 17:30:32
Try a couple of troubleshooting steps to determine whether it's the stereo or the computer. Plug another set of small speakers or headphones into the audio out jack on the computer, do you get any sound. Plug an iPod or mp3 player into the audio input on the stereo, do you hear music from the stereo? This will help you determine where the problem lies.

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Related Solutions

#4
June 9, 2012 at 18:03:24
Look on the back for any more connections and see if they work, what speakers is your neighbor using.

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#5
June 16, 2012 at 02:06:27
I referred her to a computer place in town because I wasn't able to fix it and she hasn't contacted me since, so I assume the problem is resolved. I don't remember exactly what speakers she had, but I tried headphones and that yielded no audio. I also tried every 3.5mm port on the computer and had no luck. Next time I talk to her, I will find out if she was ever able to get it fixed.

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#6
August 9, 2012 at 01:13:46
If you made a change to your computer system, your best bet would be to perform system restore to the point where your audio was functioning normally. If this is caused by a software issue, system restore is almost certain to get your audio working again.

If the above solution is not work, your issue is probably hardware related. The best way to confirm this would be to remove the sound card and try it on a friend’s computer, if it doesn’t work you have your answer.

If it works on your friend’s computer, it could be due to incompatible hardware or software (doesn’t apply if your sound stopped working abruptly) or stubborn malware continually hijacking your audio drivers, which could be fixed by running a virus scan using a reputed antivirus like Kaspersky.


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#7
August 9, 2012 at 20:28:53
A little late on this one, eh Wiki?

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