Cannot Copy .Db File, Used By Another Person Or Program

Hello

I need to send a database and log files through a FTP client to a support technician for resetting of passwords. now i need to copy these files and send them, but i get the message that i cannot copy them as they are being used by another person or program. there are no programs running and i cannot find it in the processes tab in task manager. i tried to log in as administrator and still get the same message.

please assist, how do i copy these two files