Overheating? brand new system!

January 23, 2015 at 19:17:01
Specs: Windows 7
Just got a brand new gaming pc from cyberpowerPC. As soon as I started playing a game the computer shut off. When looking at the BIOS it said the PC temp was 63 degrees Celsius. I downloaded the speedfan program and it says my temp was 47 Celsius immediately after running game. Which is more likely to be correct?

I really dont want to have to risk shipping this large tower back to California from NC, should I just check thermal paste etc and troubleshoot on my own?

SPECS:
• CASE CFI BOREALLIGHT RT
• ASUS 990FX MB & AMD FX-8320 CPU
• VGA NVIDIA|VC-245-102 GTX 750TI 2G
• PSU FAMOUS BRAND|GENERIC 600W 80+
• MEM 2x4G|G.SKILL RM-317-711D BOM
• HD 500GB GENERIC| HD-403-305 %
• KB GENERIC| KB-159-101 R
• DVD BRN GENERIC | CD-146-101 BOM %
• MS WINDOWS 8.1 64 BIT %
• AMD CPU COOLER


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#1
January 23, 2015 at 19:54:19
"should I just check thermal paste etc and troubleshoot on my own?"

NO! At least not yet. For starters, you need to determine which temp is correct. 47C is fine, 63C is not. Try HWMonitor or ASUS Thermal Radar to monitor your temps. It's on the disc that came with your motherboard. If you didn't get the disc, go to the Asus site & download it.

And I would be very suspicious about this >> "GENERIC 600W 80+". The PSU is not an item you should be buying generic. See if you can find the actual make/model & post the amperage specs.


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#2
January 23, 2015 at 20:02:41
thank you for response:

PSU: ATNG 80PLUS
Power Co. LTD
Model ATM-600FB


I am downloading those montors now to check CPU temp.


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#3
January 23, 2015 at 20:25:57
CPU temp using Thermal Radar :38 celsius

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Related Solutions

#4
January 24, 2015 at 06:00:47
CPU temp appears to be fine. Try checking it under load & see if it overheats or shuts down.

http://www.ocbase.com/

My guess is the PSU is the problem. Did you buy the PC pre-configured or did you pick & choose parts using the custom configurator?

http://www.cyberpowerpc.com/forum/f...


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#5
January 24, 2015 at 07:35:03
Do you think the thermal radar temp is more accurate than bios?

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#6
January 24, 2015 at 16:19:52
Checking it under load is because it may be fine at idle and under light loads but under gaming conditions it may have been higher. If you checked the BIOS just after the shut down then it may have actually been high. Do the load test while monitoring the temps.
http://www.plugloadsolutions.com/ps...
http://www.plugloadsolutions.com/80...
Nearly all other sites Google shows are Korean writing only/primarily.
Spec sheet does not clearly show amperage on 12volt rail. Zooming in on the sample label shows 50A on the 12Volt rail which is 12Vx50A=600Watts which is impossible for a 600 Watt overall power supply. Clearly all of the specs are lies, misrepresentations, and misleading statements. My recommendation would be to see if they will let you upgrade the power supply to a quality name brand by paying the difference. Any of the Corsair models near the same wattage will be good.

You have to be a little bit crazy to keep you from going insane.


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#7
January 27, 2015 at 12:24:51
Well if after a restart you had 63 celsius that's bad because by the time you looked it cooled a few degrees. The question is are you using the stock cooler or an after market one. If you re using a stock,which kind did amd included the one with 4 heatpipes copper bottom and a tiny cooler or the quite small simple aluminium block with a 3000RPM 80mm cooler master vacuum? Amd should be ashamed including a s--- stock cooler with a 125W TDP CPU. Amd cpu-s use more power and run hotter than intel. AMD stock coolers are garbage if you want to game.

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#8
January 27, 2015 at 16:19:42
"AMD stock coolers are garbage if you want to game"

Completely untrue. And since the OP has the AMD FX-8320, he most likely has the copper bottom cooler with heatpipes which is a decent unit.


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#9
February 9, 2015 at 15:31:09
I have never done this load before. I downloaded the program and started the load. After 40 seconds it went up to 65 C on my HW monitor so I stopped it.

Sorry I also have another thread that I opened because I thought this one closed. So basically the Idle temp is 40C and when playing a game or "load" it climbs very fast.

Not sure if this is a PSU, CPU or motherboard issue. I am willing to spend $100 on a new PSU if this will fix it and I dont have to ship back to California.

What would you reccomend?


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#10
February 10, 2015 at 08:52:26
You shouldn't be putting all this effort into a brand new PC. You should have contacted CyberPowerPC as soon as you began having problems.

In your other thread you said you changed the thermal paste. Since you have an AMD CPU, you should have used the middle dot method of application. If you did it any other way, the improper application may be the cause of overheating. What brand paste did you buy? Did you completely remove ALL the old paste from the top of the CPU & the bottom of the heatsink? Did you then wipe them down with alcohol or acetone? After they're cleaned, you should NOT touch either surface because the oil/dirt in fingerprints can have a negative effect on the heat transfer. Once both surfaces are prepped, a tiny dab of paste in the center of the CPU is all that's needed. And do NOT spread it! Just set the heatsink on top of it & lock it down.

Have a look at this pic. If you used more paste than is shown, you used too much.

BTW, you can NOT overheat a CPU to death. Don't be afraid of running it under load & letting the temps climb as high as they can. If it gets too hot, it will simply shutdown to protect itself.

message edited by riider


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#11
February 10, 2015 at 09:17:28
Yes, I used the Dot method and removed all of the old compound when I replaced the paste.
I used Antec Formula 7 Nano Diamond.

I contacted CyberpowerPC right away and they said I could send it back. I was just trying to avoid beasuse they wanted me to send the whole tower back (full tower) and packaging it the way it was could be a liability if it were damaged. It has a 1 year warranty so I can still send back, just hoping its a minor problem that I can take care of since everything seems to work flawlessly until a game is played or "loading"

2 pics from HWmonitor...1 while Idle...the other 10min into game

Idle:
http://i1167.photobucket.com/albums...

In Game:
http://i1167.photobucket.com/albums...


Do you think the AMD cooler is not powerful enough to handle games or higher loads? (link to cooler http://www.newegg.com/Product/Produ...


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#12
February 10, 2015 at 10:35:23
That's the cooler they gave you? I thought they used the stock AMD cooler? HERE's what the stock cooler looks like. I would say that Zalman is definitely undersized for a 125W CPU. Did you choose the cooler or was the tower pre-configured?

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#13
February 10, 2015 at 10:36:59
I chose the cooler from a list

It seemed like a mid range from what was listed...

message edited by Natoli34


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#14
February 10, 2015 at 12:09:41
"I chose the cooler from a list"

Poor choice.


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#15
February 10, 2015 at 14:28:13
This would explain temp being ok for normal use, but overheating while gaming correct?

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#16
February 10, 2015 at 19:55:43
Look at this one:
http://www.newegg.com/Product/Produ...
if you are considering changing it. It is not small but you have a full tower so it should be no problem, I have one in a slightly wider mid tower and it fits fine and it is spoken of very highly (I planned on overclocking so I chose it carefully). There is even a version with a larger fan:
http://www.newegg.com/Product/Produ...
and a dual fan version:
http://www.newegg.com/Product/Produ...
and a second fan can be added to the first one later if needed.

You have to be a little bit crazy to keep you from going insane.


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#17
February 11, 2015 at 10:21:35
I was curious what other cooling choices you had when you ordered your PC? So I had a look at the custom configurator at CyberPowerPC & the one you chose isn't even listed. Then it dawned on me that you may have bought thru Newegg rather than CyberPowerPC. Sure enough....

http://www.newegg.com/Product/BOM.a...

That's where you made your mistake. You should have ordered directly thru CyberPowerPC & you would have had a multitude of hardware choices.

https://www.cyberpowerpc.com/catego...

I've used this HSF on my last couple of builds: http://www.newegg.com/Product/Produ...

message edited by riider


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#18
February 15, 2015 at 16:08:57
Ordered http://www.newegg.com/Product/Produ...

Will let you know when I get installed. Thank you for your help


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#19
February 16, 2015 at 06:57:33
deleted

message edited by riider


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