My lenovo c40 won't get past lenovo screen plz help ASAP

January 29, 2017 at 02:25:24
Specs: Windows 10, intel 13 -4005U
It used to work fine before,i don't know what happened plz i need reset options without taking out the battery i might mess up i don't even know how to._

See More: My lenovo c40 wont get past lenovo screen plz help ASAP

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#1
January 29, 2017 at 04:50:54
Is it still under warranty? If you don't feel comfortable working on it then maybe it would be best to get it repaired by a professional.

Always pop back and let us know the outcome - thanks


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#2
January 30, 2017 at 05:49:05
Yes ,someone downloaded a malicious file in there recently so maybe it's a virus causing this?I can't even get it replaced i have very important files in there,i was thinking of calling someone to fix this because i couldn't find any way to fix this kind of pc on the net there were mostly lenovo laptops that had this problem i really need to get this fixed i literally had to write this on my ps4

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#3
January 30, 2017 at 07:14:00
Usually viruses act within Windows so they don't cause a stop at the Lenovo Screen which is before Windows loads. A hardware fault is quite likely.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
January 30, 2017 at 08:35:52
Oh my you're right it might be a hardware fault

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#5
January 30, 2017 at 09:26:32
Renshidi,

Does this computer have a removeable battery? If so,

Why do you want not to remove the battery?

For this situation, removing the battery is the first thing to try.

If the computer is on, shut it down.
If it is plugged into the AC, unplug it.
Remove the battery.
Hold down the power on/off button for 20 seconds or so to
drain charge from the capacitors.
Re-install the battery.
Plug back into the AC.
Try starting up again.
Watch carefully and tell us what happens.

If you mean that you do not want to try to remove the small
battery which supports the CMOS, well, that makes sense...

-- Jeff, in Minneapolis

message edited by Jeff Root


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#6
January 30, 2017 at 12:06:41
No this computer doesn't have a removable Battery sadly,i'm thinking maybe re installing windows might fix this but maybe i can't even reinstall windows

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#7
January 30, 2017 at 12:19:56
Please note that reinstalling Windows will wipe out your important files so DON'T.
Try suggestion #5 first.
If that does not work then repeatedly tap F8 after pressing the power on button from a cold start (blank screen, no fan noises). If you set the advanced boot options windows then look for "Last Known Good Configuration" (Windows through 7) and other repair options for Windows 8.1 & 10, if not sure which is the best option then list the options and ask please.

You have to be a little bit crazy to keep you from going insane.


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#8
January 30, 2017 at 12:52:29
I repeatedly tapped the f8 key after turning it on but nothing happened it was still stuck on the lenovo screen idk why some of my recovery keys don't work

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#9
January 30, 2017 at 19:47:45
You could have a bad hard drive, a bad stick of memory, or your power supply could be going.
Access your BIOS set up ( https://support.lenovo.com/us/en/so... ) and look into voltages. If voltages are off from the nominal values by more than 5% then the power supply is probably bad. Also check to make sure hard drive is being recognized still. and memory is as it should be.
If voltages are good, try booting to a bootable disk (CD or flash drive) with Seatools from Seagate on it to test your hard drive. Also try booting to a disk with Memtest86 on it to test your memory. You may need to make the CD or USB first in boot order while in BIOS set up to do this.
Post back results.

You have to be a little bit crazy to keep you from going insane.


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#10
January 31, 2017 at 06:49:52
This sounds too complicated i've never done anything like that before, I really don't want to mess up anything but maybe the procedure you explained might work i am still finding a professional to fix this though

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#11
January 31, 2017 at 20:14:41
You know yourself best. If you are not up to it then seek help locally. Make sure that you stress that you have important files on the drive and need to save them if reasonably possible. If the drive has died, unfortunately you will be out of luck there since really professional data recovery on dead hard drives could cost in the thousands of dollars.

You have to be a little bit crazy to keep you from going insane.


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#12
February 1, 2017 at 11:30:46
Yeah it is going to cost alot i just hope it get's fixed without losing any data

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