Gateway GM5478 processor problem

April 9, 2010 at 11:16:00
Specs: Windows Vista
I am trying to change the processor on this
machine but after clearing the CMOS it keeps
sending me the 5 beeps (processor problem)
message.
Do I have to do anything else to be able to
have the workstation recognize the new CPU?
Thank you.

See More: Gateway GM5478 processor problem

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#1
April 9, 2010 at 11:36:14
I tried the original processor before clearing the CMOS and it
worked perfectly.

At the moment I had only a Celeron to test, I tought the
motherboard was setup for the Quad Core and that's when I
cleared the CMOS, to try the Celeron.

After that moment even the original gives me the 5 beeps.

I now have 4 compatible processors to test with it.

Thank you.


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#2
April 9, 2010 at 18:25:25
You're absolutely sure the processors are compatible?

And this is your machine?

http://support.gateway.com/s/PC/R/1...

That page says it comes with a "Intel® Core™ 2 Quad Q6600 Quad Core Processor with VT".

What's the serial number of your computer?

Skip


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#3
April 9, 2010 at 18:37:52
Thank you for the reply, this is the link with my customer's
workstation serial number:

http://support.gateway.com/support/...

I have one Core 2 Duo processor (compatible, as you can see
here:
http://support.gateway.com/s/MOTHER...

and a P4 3.0 Ghz (compatible also, from here:
http://www.skyline-eng.com/index.cf...

I tried it's ORIGINAL Quad Core processor and it doesn't
work, it was perfectly fine 2 days ago.

No idea what to do, now it doesn't beep anymore but it still
gives me black screen with the fan spinning at it's max speed.

Thank you.


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Related Solutions

#4
April 9, 2010 at 18:44:36
Is it still under warranty?

Skip


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#5
April 9, 2010 at 19:06:24
Not anymore.

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#6
April 10, 2010 at 01:40:51
hey guyz what is overclocking??

sori for my question im new in the world of computers..


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#7
April 10, 2010 at 06:33:00
Why is it so difficult for some people to post links? If you put parenthesis around it, it ceases to be a link.

http://support.gateway.com/support/...

http://support.gateway.com/s/MOTHER...

http://www.skyline-eng.com/index.cf...

"black screen with the fan spinning at it's max speed"

That usually means you didn't install the heatsink/fan correctly. Either it's not propery seated & locked down correctly, or you used no paste, or you used way too much paste.

@ kissmebaby,

You should start your own thread, not hijack someone elses.

Overclocking basically means to reconfigure the CPU settings to run it at a faster speed that it's default speed. For instance, running a 2.4GHz CPU at 3.0GHz.


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#8
April 10, 2010 at 18:24:51
Is there a special order of how to tight the screws? I can't find
anything and this is really annoying.

I've tried to apply the paste in every possible way, even watching professional videos, with no luck.

Also I've tried to rotate the cooling fan and do all the possible test.


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#9
April 10, 2010 at 18:37:41
Did you apply the thermal paste this way? Like in the picture?

http://www.tomshardware.com/forum/2...

Skip


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#10
April 10, 2010 at 18:42:40
"I've tried to apply the paste in every possible way"

There is only ONE way for an Intel Quad...a thin line of paste across the center as shown in the link posted by Skip. Scroll down to see the pic.


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#11
April 10, 2010 at 19:27:23
I have tried that way as well, the replacement processor is a
Dual Core, the line must be the other way.

Gateway's workstations must have a specific way because I tried
everything, last thing I want to find out is the order of the cooling
fan screws.


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#12
April 10, 2010 at 19:50:01
The line must be oriented the right way. Get it 90 degrees off & the CPU will overheat. Take a look at the Arctic Silver instructions & pay attention to pictures QP2, QP3, QP4.

http://www.arcticsilver.com/pdf/app...

"last thing I want to find out is the order of the cooling fan screws"

Your heatsink doesn't have push pins?


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#13
April 10, 2010 at 21:46:46
Yeah, my link was for a quad core. A dual core is different. Pay close attention the the instructions that apply to the processor you're installing; jam gave you the link you need to do it properly.

In addition to orientation, you'll have problems if you use too little or too much paste.

As I recall, the instructions jam posted (when adhered to) have fixed the Core2Duo and Quad overheating problems posted in these forums.

And screws instead of plastic push pins? Do you feel you're not getting the heatsink locked down properly?

Skip


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#14
April 10, 2010 at 22:37:54
The line of the thermal paste is fine.

1) I need to know if the order of the screws can change
something

2) Is there a better or worst thermal paste?

Thank to all of you guys !

PS
I will go buy another cooling fan to test tomorrow, this one has too many sensors.


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#15
April 11, 2010 at 07:01:40
"The line of the thermal paste is fine"

We'll have to take your word for it.

"I need to know if the order of the screws can change something"

I'm still unclear on what screws you keep referring to? The majority of Intel heatsinks that I've seen use plastic push pins, not screws. Anyhow, all you do is push in the 1st one of your choosing, then push in the one diagonally across from it.

Installing the CPU Heatsink Correctly

Installing an Intel Cooler

Intel processor installation

"Is there a better or worst thermal paste?"

They all perform about the same. You can get cheap stuff at Radio Shack for a couple of bucks or pay 3-4 times as much for silver pastes.

"I will go buy another cooling fan to test tomorrow, this one has too many sensors"

You keep referring to the cooling fan but the heatsink installation is your problem. A cooling fan generally has only one plug & one of the wires on that plug is an RPM sensor. That's it. Since when is one "too many"?


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#16
April 11, 2010 at 13:08:05
This is the cooling fan of this machine:
http://www.cwc-group.com/z8u703q001...

I am going to buy the Intel one today though.


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#17
April 11, 2010 at 13:14:03
I think you're going to waste your money.

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#18
April 15, 2010 at 18:32:42
I just tried with a cheap Cooler Master X Dream 4 with the paste already to the sink and a Pentium 4 3.0GHz.
It gave the same problem, black screen and fan at 100%.

I still have the Dual Core to test but I think it's going to give the same problem again.


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#19
April 16, 2010 at 02:09:16
Ok guys, you can close the thread.
I bought a brand new motherboard.

A big thank to all of you guys.


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