Solved Dell Inspiron CPU not working

January 27, 2014 at 21:15:13
Specs: Windows 7
My 2011 Dell Inspiron 5010 laptop quit working. It won't start and produces the 7 chirping beeps meaning the CPU mother board is not operable. I understand from several web sites including Dell's that this is a common problem for this model. Has anyone been successful getting Dell to fix the problem beyond the one year warranty?

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#1
January 28, 2014 at 10:10:11
✔ Best Answer
Really, your only option is to contact Dell if it is under warranty and get it replaced. Other than that, you're kind of out of luck.

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#2
January 28, 2014 at 17:48:26
Only Dell could tell you if they are extending the warranty or issuing a recall. Have all your model and ticket numbers handy (probably under the battery).

You have to be a little bit crazy to keep you from going insane.


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#3
February 3, 2014 at 12:39:09
Unless it's under warranty, you're SOL and need to get a new laptop.

Improper on nonexistent cleaning of air vents can cause heat build-up and lead to parts failing prematurely. Make sure to clean your air vents monthly if not weekly.

~oldie
Not everyone can decipher Klingon script...
chay' ta' SoH tlhe' vam Doch Daq


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#4
February 3, 2014 at 15:41:39
After 90 min on the phone with Dell agents, bottom line the only response they could offer was to send a box to route the computer to them for a $380 replacement of the mother board. They acknowledged that they might have made some exceptions in the past, post 1 year warranty based on a known defect in the manufacturing, but that window of opportunity had come and gone.

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