Solved Computer sort of crashes, mostly

July 15, 2017 at 11:08:31
Specs: Windows 10, CPU: i5 650, Ram: 4GB
I am copying someone else's question that is the same as mine (it wasn't answered due to a lack of information), but I am adding info for my situation:
"I am using my computer one minute, the next it turns off, but not completely.
My monitor says no signal, but the light on my computer tower is on still. I hold the button on my computer to turn it off, and no matter how long i hold it, it wont turn of.. I have to go to the plug socket and switch it off there to turn it off and back on again."

Acer Veritron X498G with i5 650 cpu. 64 bit processor. Originally Windows 7, now Windows 10. I have 2 of these computers and the same thing happened to both of them. When the first computer started doing this I retired it and started using the second one, after a couple of months it started doing it also. Occasionally, I am starting to also get the blue screen of death. Anything I am working on is saved when the computer shuts down. I haven't lost any work yet. This problem does not affect any of the other computers (HP Touchsmart 610-1030f, Acer laptop & Toshiba laptop).

I have a Seagate desktop 1TB external hard drive attached for document files, sometimes it stops communicating with the computer and I have to unplug it and plug it back in. I also have a Dell 3115cn all-in-one laser printer.

The computer runs all the time because the printer/fax isn't wireless and runs through this computer for the whole office. This is a work computer, no gaming or videos. Software is mostly internet and Microsoft Office 2010.

- I blow out the dust every couple of months.
- I run CC Cleaner about once per month, the cleaner and the registry cleaner.
- I use free antivirus (whichever one PC Mag likes for the current year, this year it's AVG).
- I have gone through the troubleshooting that Windows and Acer provided.
- I have run scandisc and found no errors
- I have removed all unused programs.

The computer is at least 6 years old. I am not afraid to open it up if consensus says that I need a new motherboard/processor or whatever I can do that just snaps in place (I have 2 of them after all). I will need to know exactly what to get and how to do it. I am not equipped for welding or serious stuff like that.

Any instructions will need to be really dumbed down and step by step. Please talk me through as if I were your grandmother. I know more about computers than my boss or my husband, but a lot less than you do, please have mercy on my ignorance.

Thank you for any help and or insight.


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✔ Best Answer
July 16, 2017 at 22:14:02
The 3.3V listed is way too low BUT is probably a sensor error and not a true reading. A BIOS reading may be more accurate on this.
The motherboard chipset temps are a little warm but not alarming.
You can run Memtest86 via a bootable CD or flash drive to test your memory for problems:
http://www.memtest86.com/
run through all tests at least once (I think there are nine of them.
You can run Seatools from Seagate to test your hard drive for problems:
http://www.seagate.com/support/down...
run the DOS version from bootable media as with Memtest86. Run the short drive test.
The most reliable way to see if it is the power supply is to borrow a working one from another computer or a friend or purchase one and try it out to see if you have the same problem.
Since you did a reinstallation it is much less likely that your issues are software related. If I was sure that you deleted all partitions before reinstalling, I would say the chances were near zero but the chance a root infection survived a normal formatting is a real possibility.

You have to be a little bit crazy to keep you from going insane.



#1
July 15, 2017 at 21:02:26
If you can get it running at all, install HWMontor and post the different temperatures and voltages.
This could be overheating, power supply is going, hard drive going, and possibly software related Since you clean dust out it is less likely that it is heating but the temps and voltages will help us eliminate these possibilities. Right now I am leaning towards the power supply is going bad. If they are the same system and both have the same cheap power supply then this is the most likely so far. Alternately, you can get these readings directly in the BIOS set up screen but the program might be easier.

You have to be a little bit crazy to keep you from going insane.


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#2
July 16, 2017 at 04:50:35
- I have also wiped the hard drive and reinstalled the programs.

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#3
July 16, 2017 at 05:01:16
Since I don't know what I am looking at, I am just cutting and pasting everything that says voltage and temperature. Thanks again for your help.

Mainboard Model Veriton X490G (0x00000443 - 0xC350B847)

Hardware monitor ITE IT8721
Voltage 0 12.42 Volts [0xF1] (+12V)
Voltage 1 5.21 Volts [0xF3] (+5V)
Voltage 2 2.88 Volts [0xF0] (CPU VCORE)
Voltage 3 1.67 Volts [0x8B] (VIN3)
Voltage 4 0.95 Volts [0x4F] (VIN4)
Voltage 5 1.35 Volts [0x5A] (+3.3V)
Voltage 6 2.02 Volts [0xA8] (VIN6)
Voltage 7 1.68 Volts [0x8C] (VIN7)
Voltage 8 1.70 Volts [0x8E] (VIN8)
Temperature 0 28 degC (82 degF) [0x1C] (CPU)
Temperature 1 59 degC (138 degF) [0x3B] (Mainboard)
Temperature 2 16 degC (60 degF) [0x10] (TMPIN2)
Fan 0 1337 RPM [0x1F9] (CPU)
Fan PWM 0 0 pc [0x0] (FANPWM0)
Fan PWM 1 25 pc [0x20] (FANPWM1)
Fan PWM 2 0 pc [0x0] (FANPWM2)

Hardware monitor ACPI
Temperature 0 30 degC (86 degF) [0xBD8] (THRM)

Processor 1
Temperature 0 28 degC (82 degF) (Core #0)
Temperature 1 32 degC (89 degF) (Core #2)
Power 0 73.00 W (Package)
Clock Speed 0 1462.78 MHz (Core #0)
Clock Speed 1 1196.82 MHz (Core #2)


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Related Solutions

#4
July 16, 2017 at 22:14:02
✔ Best Answer
The 3.3V listed is way too low BUT is probably a sensor error and not a true reading. A BIOS reading may be more accurate on this.
The motherboard chipset temps are a little warm but not alarming.
You can run Memtest86 via a bootable CD or flash drive to test your memory for problems:
http://www.memtest86.com/
run through all tests at least once (I think there are nine of them.
You can run Seatools from Seagate to test your hard drive for problems:
http://www.seagate.com/support/down...
run the DOS version from bootable media as with Memtest86. Run the short drive test.
The most reliable way to see if it is the power supply is to borrow a working one from another computer or a friend or purchase one and try it out to see if you have the same problem.
Since you did a reinstallation it is much less likely that your issues are software related. If I was sure that you deleted all partitions before reinstalling, I would say the chances were near zero but the chance a root infection survived a normal formatting is a real possibility.

You have to be a little bit crazy to keep you from going insane.


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#5
July 22, 2017 at 14:38:45
The SeaToos for DOS and Memtest86 both said no errors. I'm going to assume that it's the power supply for now and replace it on one of the computers to see if it works.

Thank you for all of your time and help


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