Solved Computer randomly shutting off?

January 11, 2015 at 09:50:19
Specs: Windows 8.1, ???
My computer lately has been randomly shutting off. When ever the computer in unplugged from a direct power source, it lasts about 15 minutes before I hear a snapping/clicking sound and the screen goes dark. I can then not turn it back on until it is plugged in. This happens even when the computer has 85% battery power. I took some screen shots and the links are below.
Disk: http://i.imgur.com/jjQOEUR.jpg
Speedfan: http://i.imgur.com/lVb9S1O.jpg
System Specs: http://i.imgur.com/gH1eSRy.jpg
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I am not very technological so if there is anything I missed please tell me.
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More Images:
CPU: http://i.imgur.com/9lpdNxh.jpg
Speedfan2: http://i.imgur.com/2Dlzjtp.jpg
CrystalDiskInfo: http://i.imgur.com/TBD3d45.jpg

message edited by jjjjjdude


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✔ Best Answer
January 11, 2015 at 15:40:56
Try the laptop with the battery removed and the power cord plugged in. If it works normally (not just for a short time, but normal usage), then the battery might be bad (as in having a bad cell or a poor internal connection).
If it is under warranty, contact the vendor, if not, see if a local shop can test the battery for you.
oh, and: Heyyy... jjjjude....
Sorry, could not help it.

You have to be a little bit crazy to keep you from going insane.



#1
January 11, 2015 at 11:35:48
That almost sounds like something with the hard drive. The hard drive usage in task manager seems a bit high to me. In SpeedFan, look at the S.M.A.R.T. tab. Select your hard drive, and see if any of the bars at the bottom of the screen are empty.

Even in a book of lies, sometimes you find truth.


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#2
January 11, 2015 at 11:47:21
I'm assuming you mean these bars, http://i.imgur.com/2Dlzjtp.jpg but no they are almost full.

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#3
January 11, 2015 at 12:13:39
Check the HDD with CrystalDiskInfo. Here's a link to the portable version:

http://sourceforge.net/settings/mir...


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#4
January 11, 2015 at 12:29:29
Here is the screenshot of the hard disk drive monitoring program:
http://i.imgur.com/TBD3d45.jpg Not sure where to go from here in terms of keeping the computer on when it is unplugged from a charger. (It's a laptop)

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#5
January 11, 2015 at 13:55:24
Looks like the HDD is OK. If there was a problem, the Health Status would say CAUTION in a yellow box, or BAD in a red box.

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#6
January 11, 2015 at 15:08:44
So, the problem is located elsewhere? I do remember running a scan and my antivirus telling me that "explorer.exe" could have a memory leak. Could this be the problem? If so, how would i fix it?

message edited by jjjjjdude


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#7
January 11, 2015 at 15:40:56
✔ Best Answer
Try the laptop with the battery removed and the power cord plugged in. If it works normally (not just for a short time, but normal usage), then the battery might be bad (as in having a bad cell or a poor internal connection).
If it is under warranty, contact the vendor, if not, see if a local shop can test the battery for you.
oh, and: Heyyy... jjjjude....
Sorry, could not help it.

You have to be a little bit crazy to keep you from going insane.


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#8
January 11, 2015 at 16:46:33
Yeah, I think it is a problem with an internal connection with the battery. I did drop it once, and pretty hard because the screen cracked a little. That might have caused something inside the computer to come loose. When the battery is removed and I am supplying direct power the problem doesn't seem to occur, even after 30 minutes. I am going to buy a new battery or see if I can fix whatever is loose.

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