Why does my Sims 4 and Origin never load?

August 29, 2016 at 12:09:41
Specs: Windows 7, ................................
I have been having a problem with my Sims 4 + Origin it has been going on for about three nearly four months now. This is what happens, every time I click on the Origin I just get a loading button for about 7 or so seconds then it disappears and then doesn't load, it is also the same for the Sims, whenever I click on that to load it up it does pretty much the same thing. In a way I kind of feel like my parents wasted money on this game that I had wanted for a long time. If anyone could tell me what has happened that would be amazing.

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#1
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#2
November 1, 2017 at 04:30:08
pls list full system specs

i5-6600K@4.6GHz/4.2GHz cache@1.295v | 2x4GB Crucial-DDR4-2133@ 14-13-13-28 1T 2800MHz@1.35v | ASUS Z170-K | Samsung 250GB SSD 850 EVO | MSI Radeon RX 570 ARMOR 4GB@1268cc&2000mem | Corsair CX450 450W


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#3
May 25, 2018 at 03:09:26
You could check if the QtWebEngineProcess.exe is not disabled or blocked by your anti-virus - this is an integral part of the Origin client and this process not being able to run will result in a blank screen.

Programs that could effect this could be an anti-virus, anti-malware, add-blocker etc.

So fastest way to check this, is to disable your protection shields for a short amount of time.

Also you could try to clear the cache


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#4
June 11, 2018 at 08:04:37
haanuman did you see how old this original post is? Its almost 2yrs old! August 29, 2016
Not much sense in replying as the op has more than likely fixed it or has moved on. In fact the op never responded to the help provided way back on August 31, 2016!
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Dell Optiplex 780, intel Core2 Quad 3.0ghz, 16gb Crucial DDR3 Ram, GT710, Windows10 Pro 64bit

message edited by Pappy


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#5
June 18, 2018 at 01:32:26
My bad! But I thought incase someone else lands to the same situation there will be an alternate option for them to try.

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