Yahoo account hacked issue

Hewlett-packard / N/A
January 31, 2016 at 05:44:37
Specs: Vista Home Premium 32 Bit, Intel Core 2 Quad6600
I tried signing into my yahoo email account however I forgot my password,yahoo will not let me change my old cell phone number to my new cell number, so that yahoo can send a text to my new number.my old cell number is no longer in service.I called yahoo & found out that my account was hacked from "somewhere in europe" . yahoo told me that they cannot reset my account password by normal means,but they were quick to offer to reset my password for $ 100 ,and that my account would be better protected from hackers. I have DLC content on my ps3 that I need to access,which is why I am here asking for help . if anyone can offer me some help I would be happy to try anything to resolve this issue. Also I am on a Android device.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#1
January 31, 2016 at 06:14:20
I doubt anyone but Yahoo can help on this. We are not allowed to advise on hacking into an account even if we could.

Always pop back and let us know the outcome - thanks


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#2
January 31, 2016 at 08:27:08
I Never implied asking someone to hack into my yahoo account. I clearly stated that yahoo informed me that my yahoo account was hacked this is what yahoo told me on the phone,when I called them.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#3
January 31, 2016 at 08:30:10
And FYI I am against all forms of hacking,so I am not asking anyone or anybody on this site to hack anything. I am merely asking for help.do Not put words in my mouth.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#4
January 31, 2016 at 08:57:28
On the topic of putting words into folks mouths, I did not say you asked anyone to hack into the account.

Maybe I didn't say enough to make my meaning clear:
What I was trying to convey is that this is a Yahoo matter and outside of the Android itself. Therefore the only ways forward are to either get Yahoo to sort it or hack into the account (which we don't do). The account that was hacked is online so there is nothing you can do to fix this from the Android as all that does is allow Yahoo to recognise you then handle the email if Yahoo let you in. I trust this extra verbiage clarifies the situation.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 31, 2016 at 10:06:49
Did you deliberately store the password because actually having to enter it was too much of a bother? Or was the password so simple it was easy to guess? Oh, that's right, you forgot it so you can't answer that question. Regardless, if you want to make it easy for "hackers", doing either of the above is the way to do it.

There are 3 ways to reset your password - by answering the Security Question, having it sent to an alternate email address, or by text. If the text method is the only one you set up when you created your account & never you bothered to change the number, you have no one to blame but yourself.

https://help.yahoo.com/kb/SLN2081.html


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#6
January 31, 2016 at 15:54:58
Oh that's right riider,you know everything !
let me clue you in on something: I fixed my problem today,& now all is well.Google is a good friend of mine, I kept working on my issue,until I fixed it myself.it always helps to have a backup email account.fyi I also updated my new cell phone number with yahoo,so now I have access to my ps3 dlc content.the old cell phone number is now deleted,so your sarcasm was & is a waste of my time and yours. people like you, need not exist !

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#7
February 6, 2016 at 11:37:40
wgaxp, can I politely ask you, never to ask for help on this forum again.

A thank you would be nice, if I have helped.


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#8
February 6, 2016 at 20:46:50
Yeah, I'm calling BS on this one, Yahoo would never charge you $100 to reset a password. And how would changing your password better protect you from hackers?

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#9
February 6, 2016 at 21:01:00
yahoo is nothing but a fraud.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#10
February 6, 2016 at 21:04:40
Clive you can ask for a lot of things,but you are in no position to ask me NOT to ask for hek

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#11
February 6, 2016 at 21:25:45
help* THX I don't care what you believe, & what you don't believe. if "hackers want something" they'll find a way to get it I called yahoo myself,& they would not waste my time telling me I would have to pay to reset my password if it wasn't true. if you don't believe me call and ask them yourself.I know what they told me and that's all that matters. here's the number 1-800-611-2573

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#12
February 6, 2016 at 22:27:53
Clive_Pearce,unlike you I have a life outside of computing.net ! if I want or need help it is up to the individual who is replying, if they want to help me or not.I'm not demanding that anyone helps me. you are certainly entitled to your own opinion of me,and I really could care less of what someone thinks of me. I don't live on computing.net 24-7

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#13
February 7, 2016 at 07:26:03
"I have a life outside of computing.net"
"I don't live on computing.net 24-7"

Bully for you, but do I detect an implication that giving up your spare time to try and help others fix computers is something to be derisory about?

Always pop back and let us know the outcome - thanks


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#14
February 7, 2016 at 12:56:47
I decide when I want to help someone.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#15
February 7, 2016 at 13:21:49
wgaxp, relax, take a chill pill. Or should your name be Victor Meldrew? There again,
"I don't believe it"

A thank you would be nice, if I have helped.


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#16
February 7, 2016 at 14:54:18
me grumpy ? not at all. I'm just very direct,with my replies.good analogy though, Clive_pearce. oh btw, got any Valium ?

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#17
February 7, 2016 at 19:47:10
Yeah, just went to this page and found that phone number.
http://www.emailsuport.com/yahoo-su...

Hey genius, read closely where it says "Call Third Party Yahoo Customer Care +1-800-611-2573".

That's not Yahoo support, it's a third party company trying to scam you. But since you know so much, by all means pay $100 to someone who can't unlock your password, and are most likely, hackers themselves. Didn't you find it a little suspicious that they told you they couldn't unlock you account by normal means?

If you really want help from Yahoo you should start here - https://help.yahoo.com/kb/helpcentral

It's the real Yahoo and they don't charge for help.

message edited by THX 1138


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#18
February 7, 2016 at 20:02:51
THX I did not know the difference at all. I really could care less. scammers come in all forms. I know a lot,but I'm not foolish enough to waste money on someone who is a fraud.I have access to my yahoo email anyways,so this is old news to me.thanks for the insight. I am no genius by any means ! computing.net has "too many people who think they know everything" get a life.

Intel Core 2 Quad Processor Q6600

3 Gigs Ram

Windows Vista Home Premium

640 Gig HD

Quad Core All The Way !!

If It Isn't Broken Don't Fix It. !!!!


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#19
February 7, 2016 at 20:43:05
"too many people who think they know everything"

I know, people who thing they know everything really piss off those of us who do.


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#20
February 8, 2016 at 08:21:39
It's time all this silly business stopped.

At the end of the day one of those "get a life" people (#17) has given the answer to the question you asked and a way forward. Gratitude is not always to be expected around these parts but slagging off the helper instead is not brilliant.

Always pop back and let us know the outcome - thanks


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#21
April 8, 2016 at 09:14:03
I just called Yahoo as I received a suspicious email running out of email storage and my account would be deleted if I did not click on the link. Yahoo did confirm the email was fraud and told me what to do. They also offered greater security for $100 fee. I can not find these security offer on their site at all. Anyone know what product this is?

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#22
April 8, 2016 at 09:39:18
"They also offered greater security for $100 fee"

Read my post #17, it's a scam. Yahoo isn't going to charge you $100 for better security.

https://help.yahoo.com/kb/helpcentral
is a genuine Yahoo help page and the only place you should be going to.

"I just called Yahoo"
Let me guess, you called 1-800-611-2573 and they told you they were Yahoo support, right? Yahoo doesn't have a phone number for you to call, they only correspond online.

"Anyone know what product this is?"
It's not a product, it's a scam to bilk you out of $100 and most likely install a virus or keylogging software on your computer.

"Yahoo did confirm the email was fraud and told me what to do"
What did they tell you to do? Did they have you install any software or remote into your computer?

message edited by THX 1138


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