username locked up on Microsoft account windows phone

November 26, 2015 at 08:31:42
Specs: Windows Phone 8.1
On my Lumia 640, Microsoft account will not allow me to change the user name, only the password. I use Gmail.com and the user name is spelled with a outlook.com so when I put my pass code in I'm asked over and over again. Then I saw it. It was the username that was wrong not my password. Please help.the phone is basically locked up

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#1
November 26, 2015 at 08:48:46
"Then I saw it. It was the username that was wrong not my password"

Why is the username wrong?

If it won't let you change or rectify it you'll have to create a new account.


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