sony experia had to delete data as probs with phone lost pho

January 25, 2014 at 01:34:31
Specs: Windows 7
my service provider had to do system restore said she had backed up numbers after 3 hours of them sorting my phone they said everything there but after looking my old sim numbers and photos were on there but not new phone numbers will they be on sd card if so how do i check if recent numbers are on it plz help

message edited by wackygemini


See More: sony experia had to delete data as probs with phone lost pho

Report •

#1
January 25, 2014 at 03:44:54
You should have backed up your contacts when your Xperia was working okay by installing the Sony PC Companion software on your laptop or computer. The software allows you to create a backup of your phone data and MicroSD card content.

Phone contacts are not stored on the MicroSD card, they are stored on the SIM card or on the phone's internal storage depending on where you chose to save them. If new contacts were saved on the SIM card they should still be there as the SIM card isn't affected by a factory restore.

Since the new contacts are not showing, they must have been saved to the phone's internal storage which has been overwritten by the factory restore process. They cannot be retrieved if you did not back them up to your computer.

You will have to manually enter the missing contacts again.

message edited by phil22


Report •
Related Solutions


Ask Question