Screen is black. Unable to access any information.

January 9, 2014 at 15:57:47
Specs: 4G LTE
I have 4G Motorola android phone thru verizon. The screen remains black and I can not get a picture on the screen nor do anything with my phone. The 4 function icons on the bottom of the phone are lit up but do not respond. My phone was charged when it just stopped demonstrating a screen. What do I do?

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#1
January 10, 2014 at 00:31:25
Try pulling out the battery then putting it back.

If battery is not removable (a common practice these days) call your network provider's customer services via landline and ask for advice.


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