my gmail account is hacked please help me

Nabi Jr 5" 4 gb wi-fi red tablet (androi...
May 24, 2016 at 05:11:37
Specs: Windows 7, RAM
I tried signing into my gmail account however , gmail will not let me change my old cell phone number to my new cell number, so that gmail can send a text to my new number. my old cell number is no longer in service. I called gmail & found out that my account was hacked from "somewhere in Europe" . Gmail told me that they cannot reset my account password by normal means, but they were quick to offer to reset my password for $ 100 , and that my account would be better protected from hackers. I have DLC content on my ps3 that I need to access, which is why I am here asking for help. if anyone can offer me some help I would be happy to try anything to resolve this issue. Also I am on a Android device.


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#1
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#2
May 24, 2016 at 07:30:04
Your old cell phone number is no-longer in service?

Do you still have the phone and might be able to resurrect it with the number it had - presuming you know what the number was?


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#3
May 24, 2016 at 08:07:47
You did not contact G-Mail, that web address is a scam site. G-mail would not charge you $100 to reset your password.

Do not Give them money or any information about your account, they will most likely hack your account further.

Go here to get to the REAL G-Mail help center - https://support.google.com/mail/?hl...

message edited by THX 1138


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#4
May 24, 2016 at 08:46:14
https://support.google.com/mail/ans...

may be a starting point... (based onTHX 1138's actual (genuine) link.

Most on-line email services usually ask you to set up an alternative email contact with them (another email address) too; so you can use that to confirm you are who you say you are...

I neither use nor trust cell phone confirmations re' passwords and accounts etc.
Too easy these days to have a phone hacked (androids especially; although iPhones are now being increasingly targeted too)...

Once you are able to re-access your account... change the password to something quite complex... Typically replace vowels with numbers of specific - or non-vowel letters (a bit like a simple code). Also change all your phone passwords too; not the least the access key you may have to provide to login to/use your phone.

If the passwords accepted in both email and/or phones allows a period (full stop) include at least one in the passwords. That period males it harder for others to hack your account..

Similarly if your logon (account user name) for email includes a period... it really does reduce the amount of spam, spoofing and the like...

e.g. A logon might abc123@gmail Make it a.bc123 or abc.123 etc.. I think you can see the idea?


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#5
May 27, 2016 at 23:34:18
Contact the Gmail support team. They will ask you to fill out several questions like:
1. Email addresses of up to five frequently emailed contacts
2. Names you may have created in your account
3. Your password
4. Account created date and many more

The more accurate the information filled out in the recovery form, the more the chances of getting your account back.


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#6
May 31, 2016 at 08:46:35
Omg, gmail asking 100$ for a recovery.
Mind if I ask, what was that number you called? How did you get the number?

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#7
May 31, 2016 at 08:52:32
"Omg, gmail asking 100$ for a recovery."

No they aren't, if you read through the previous posts you will see that he has hit a scam site. Google would never ask for money to fix or "upgrade" to a better security mail system.


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#8
May 31, 2016 at 12:28:45
"he has hit a scam site"
oh, that's the cause of the hack I suppose!

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