htc evo lte 4g troubleshooting

March 13, 2013 at 17:08:15
Specs: Windows Vista
I can receive text messages, however, the keypad will not come up when I want to type and send a text. This problem just started two days ago, before that it was fine, and it was not damaged in any way. Also, I cannot get virgin mobile live to access the app on the phone, so I don't know if that has anything to do with it or not. I turned the phone on and off to reset it, and I also took the battery out to reset it, and that didn't work. Please help!

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March 13, 2013 at 22:15:08
First make sure that you have your data synced with your google account, because you are going to restore your phone. Once the restore is finished when you sign in with your google account email and password your information will be synced back to your phone.

Start with the phone on. Note: The phone can either be locked or unlocked.
Just press and hold the Power button.
Keep holding down the Power button until the screen turns off.
Note: A warning message will popup telling you that the phone will reboot at the end of a 3 second count down. Ignore this message and keep holding the power button.
Press and hold the Volume Down button.
Note: The phone will reboot normally if you do nothing at this point.
Release the Volume Down key when a white screen with three skateboarding Android logos appear on the bottom. The following options will also be displayed:
Press the Volume Down key to scroll to FACTORY RESET.
Press the Power key to select the highlighted option.
The phone will reset and reboot.

Note: There is no confirmation screen. Once factory reset is selected there is no way to go back. This reset will also erase the built-in storage but not the removable memory card.

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