Solved droid won't turn off; there is green droid lying on its side

September 3, 2013 at 07:49:27
Specs: Windows 7
Hello,

My phone won't shut off, and there is a green droid lying on its side with a red triangle. How do I fix this, please?


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#1
September 3, 2013 at 09:21:11
Hi dsthomas,

Let us know the model no of the phone.

Also, please provide a screenshot of the phone display.

Thanks & Regards
Manshu S
#iworkfordell


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#2
September 3, 2013 at 17:42:28
✔ Best Answer
I would assume this is the screen that you are seeing:
http://theappslab.com/wp-content/up...

Does the phone have a removable battery? If so, take out the battery to turn off the phone. If not, trying different combinations of the volume and power keys, Power + Volume Down on my phone shuts it off when it is frozen.

You've been helped by a 15 year old.


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#3
September 3, 2013 at 19:00:57
Thank you for your response. My husband took the phone to Verizon before getting your response, and that is what they showed him to do. Thanks so much !!

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#4
September 3, 2013 at 19:02:38
My husband took the phone to Verizon because he needed it for work ASAP. Thank you for your quick response!

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#5
September 4, 2013 at 12:10:30
Hi dsthomas,

We are glad to know that it is working.

Thanks & Regards
Manshu S
#iworkfordell

message edited by DellManshuS


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