I'm running XP Pro and Zone Alarm Pro. I load and setup Zone Alarm and it runs fine for about 3 days then I get this X on the icon in my tray. I place the cursor over the X and get this message. TRUE VECTOR SECURITY SERVICE IS SHUT DOWN. I have looked thru all the options inside ZoneAlarm and cannot find info on restarting it. The last time I had to uninstall it and reinstall it but that only lasted a couple days. HELP HELP

I'm running just the regular free ZA, but have experienced the same problem. I think it's because the firewall that came installed with XP keeps over-riding the Zone Alarm and shutting it down. If you go into CONTROL PANEL - INTERNET AND NETWORK - NETWORK CONNECTIONS, and select PROPERTIES for your default connection and then the ADVANCED tab, you should see a check box for the INTERNET CONNECTION FIREWALL. Uncheck this box and then start ZA. I've had to do this a few times already, so don't expect it to stick. Microsoft is always trying to push third parties right out of the picture by shutting them down and stealing file associations. It's a pain in the ass...sigh.

I have XP Pro and ZoneAlarm Pro. I get this happen, but very rarely. The true vector has a problem loading. I don't think it is associated with XP firewall,as I have that disabled and I had this ZoneAlarm X when just running Win2K Pro. After a shut down(not just restart) it always comes back for me. It happens very seldom tho'. I think just a glitch that we notice with other apps on occasion for know reason, and I expect due to whatever else is going on at the time of the error.

My Win Xp fire wall is disabled. Even after I reboot the TrueVector wont come back up.

I also had to completely restart the system today and my ZA failed to load, and, big surprise - the previously disabled MS firewall was back in action. Arrrgghhh! This is such bulls---.

If you've enabled "Administrative Tools", you can open "Computer Management" or "Event Viewer" - in either case your ultimate destination would be "Event Viewer". Click "Application" and review the various events. This is the event error that I receive when ZA Pro tries to start, True Vector usually succeeds establishing the connection on the second (automatic) attempt. Damned if I can figure out what this says :) no keys--------------- Event Type: Error Event Source: True Vector Service Event Category: None Event ID: 1 Date: 12/10/2001 Time: 4:12:25 PM User: N/A Computer: VAIO Description: The description for Event ID ( 1 ) in Source ( True Vector Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: . Data: 0000: 4f 70 65 6e 50 72 6f 63 OpenProc 0008: 65 73 73 45 72 72 6f 72 essError 0010: 20 35 3a 20 6f 6e 20 70 5: on p 0018: 72 6f 63 65 73 73 20 49 rocess I 0020: 44 20 39 37 32 2c 20 6e D 972, n 0028: 61 6d 65 64 20 00 amed .

I contacted ZoneLabs since I have a paid version. This was their reply. Hope it helps you.. There may be a problem with your TrueVector service. ZoneAlarm is dependent on its TrueVector service to function properly. You may need to refresh the files associated with this service, especially after a networking change, OS change, or ZoneAlarm update. If the Configure panel is displaying TrueVector driver as loaded and ZoneAlarm is still not functioning properly, it is possible that some files have become corrupt. To repair this problem, please follow these steps. Please note that this will remove your program permissions and Local Zone settings (so you may want to make note of them), but re-establishing them is a simple process; you will be prompted again for program access for all the applications that you use to access the local network or Internet. If any of the steps below does not apply to you, or you are unable to perform the function listed, please continue to the next step. 1. Open the ZoneAlarm program, go to Configure panel, and make sure the Load At Startup box is UNchecked. 2. Right-click on your taskbar, select Toolbars, and make sure that the ZoneAlarm deskband is UNchecked as well (if it is checked, click on it to uncheck it). If you cannot highlight the Desk Band by right-clicking on the toolbar, then highlighting Toolbars, try this: Click on the Configure button from the ZoneAlarm/ZoneAlarm Pro panel, then look for the "Show Shell Toolbar" checkbox -- make sure that this box is UNchecked. 3. Reboot. You should now have no ZoneAlarm processes running on your system. 4. Open the Internet Logs directory (in 95/98/ME this will be "c:\windows\internet logs", in NT and 2000 it will be c:\winnt\internet logs), where you will find a file called "iamdb.rdb" and a file named after your computer with the ".ldb" extension. Delete both of these files. 5. Reboot your system. 6. You will need to start ZoneAlarm manually. (Click Start, Programs, Zone Labs, ZoneAlarm). ZoneAlarm will start up again with a fresh database. Each program should ask for access again if the files were properly deleted. 7. Be sure to REcheck anything you unchecked earlier. NOTE: If you received an error message upon deleting the files, the original programs remain in the Programs list, or if the problem persists after this, removing the files in Safe Mode will allow you to delete the files properly. If you need further help with this, please reply to this email keeping all text intact as we do not archive previous emails.