you tube sound distorted/crackly

February 24, 2014 at 23:51:58
Specs: Windows XP
Hey ,
I can watch videos on QVC and the sound is clear but on you tube the sound is there but with a VERY annoying crackle !
My laptop is a Dell Inspiron 1501 running windows XP - please help !

Thanks and Kind Regards , Dawn J.

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February 25, 2014 at 11:25:51
From whatever browser you are using to view YouTube, go here:

See if you have the latest version for the browser in question (Internet Explorer, Firefox, Chrome or whatever). If not download it from the link at the end of the paragraph just before the table. Ensure you uncheck any unwanted goodies. If there is no Run option just save the file somewhere then double click the saved file to install the update.

We may still need to investigate further but it is as well you have the latest Flash update on-board first.

Always pop back and let us know the outcome - thanks

message edited by Derek

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February 25, 2014 at 23:29:28
Hey Derek ,

Thanks so much for trying to help me with my crackle problem on you tube. I followed your link ( thanks for supplying ) , and it appears I have the latest version of Flash for Chrome.
As you say I think it warrants further investigating if you don't mind helping me some more ?

The game's afoot , many thanks , Dawn.

PS - I'm not very savvy tech - wise so be gentle with me , lol !

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February 26, 2014 at 08:43:00
A few questions:

Is it a PC or a laptop? The make and model number might be useful too.

If you use Internet Explorer does it do the same on YouTube?

Do you notice any sound issues on anything else at all?

Always pop back and let us know the outcome - thanks

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February 27, 2014 at 05:03:53
Okay here goes !

It's a laptop - a Dell Inspiron 1501.

I'm running Windows XP and my ISP is Google Chrome ( take it I. Explorer is an ISP to ? )

Had a look about and didn't have problems on Create and Craft , QVC , and Bing.

Did have problems on you tube , Vevo ( on and off ) and

Hope this info helps , Thanks again Dawn :o)

PS - A lot of the video playback wasn't smooth either , breaking up - don't know if this is relevant but thought I'd mention it in case it was.
OMG ! just caught on to one of your questions - I used I. Explorer to go on you tube and guess what ? !!!!! NO distortion AT ALL , Woohoo !
Next question - should I be using I. Explor. for my ISP or is chrome better - would value your advice :o)

message edited by DawnJ.

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February 27, 2014 at 11:32:59
Better straighten up a few little terminology things:

ISP is your Internet Service Provider - some firm or other that provides your internet.

What you use to browse the internet is your Browser, could be Internet Explorer, Chrome, Firefox, or whatever. Which you use is just a matter of personal choice. As far as I recall Microsoft Internet Explorer is provided by default in XP but folk often prefer to use something else, keeping IE for just MS Windows Updates and the like. After 8 April 2014 there will be no IE security updates so after that using another browser is sensible.

As your YouTube is OK in Internet Explorer and not in Chrome, then this is pointing to an issue in your Chrome browser. I would first run Chrome without extensions (add-ons). See the Chrome bit here:
If it works then it would point to some conflicting issue with an extension. Using the above procedure you might be able to determine which particular extension is the culprit.

If it still plays up with all extensions disabled then uninstall, re-install Chrome is about the only option.

When you get this fixed I can, if you wish, provide a couple of links to ideas I created about making XP more secure when security updates cease.

Always pop back and let us know the outcome - thanks

message edited by Derek

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March 1, 2014 at 03:59:22
Hey Derek ,

I did all that you advised - I only had 1 add-on , McAfee site advisor which I disabled - that didn't work so I uninstalled Google chrome and after one failed attempt managed to install it okay.I went on to youtube and hey presto clear sound ...................
I thought I would just give it a final check before I got back to you , and yes , you know what's coming , the blooming crackle was back , AAAAAAAAARGH !
Think I'll prob just try another browser prob firefox ( as you suggested not using IE after 8th Apr ).
Thanks so much for all your help and teaching when trying to help me resolve this problem , just a shame it's not worked ,

Kind Regards , Dawn J.

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March 1, 2014 at 09:35:46
You say you only had one addon for Chrome but there should have been a Flash addon or extension to play YouTube. It might be worth using the link I gave in #1 "from Chrome" and if necessary collecting the latest Flash version.

One other thing, when you are playing YouTube if you run your mouse over the speaker item at the bottom left of the picture there is a slider. You could try reducing it a bit as it might be overloading. Some juggling of your computer sound level (from the tray icon near the clock) and the YouTube slider might stop it overloading.

In a way it is odd that Chrome should affect this, as it is only a link to the video - same as Internet Explorer. It shouldn't do much to the sound if your Flash is up to date.

Always pop back and let us know the outcome - thanks

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March 1, 2014 at 13:48:52
Hey Derek ,

I have the latest Flash version - I will have a go at reducing the sound on the youtube slider and the computer sound level see if that helps ,

Thanks again , Dawn J.

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March 1, 2014 at 16:45:06
Just to throw this in here, there are 2 ways to view videos on youtube.

Flash and HTML5
It might be worth giving the HTML5 player a go, but not all of the videos support it yet.

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