Hello I have an issue with my company's VPN. I am using the XP issued VPN to connect to their system. All was fine until they switched IP's. Now when I make the connection, it gets to the 'verifying username and password' and it then drops with the error '712: the remote computer did not respond....'. They have no issues with anyone else trying to VPN except me. I have checked to make sure the IP is the new one and it is correct. I have disabled all firewalls and have tried from multiple internet connections to no avail. The info for the VPN is the same as it was for the first IP. Anyone have any ideas as to what would cause this from either my end of the servers end? Thanks beebe

Try pinging the address from dos, if it doesn't respond then there is some other problem. You may have to check your settings to make sure the Group Password and ID is still set. This is normally something you don't mess with. Once it's set you don't have to change it. But... From doing support for one of the top 10 corporations in the country I know this sometimes gets messed up. I would think one of your companies VPN support specialists should be able to troubleshoot this problem for you. What client are you using? The company I used to work for used Fiberlink and Nortel. That's another thing you have to find out. For them the first step was Fiberlink, then Nortel connected you. Both have to be authenticated. They both have their own user names and passwords too. You may also have an older version of the client. It worked before but they may have made some other update that you are unaware of.

If it stopped working the moment you switched ISP's, I'd get the ISP involved. It wouldn't surprise me to find they're blocking the VPN attempt, or their setup doesn't allow for VPN's.

"Try pinging the address from dos" There is no DOS in Windows XP. You can use ping from a Command Prompt. "if it doesn't respond then there is some other problem." Well, duh. There are many possible reasons for not getting a ping response, and the problem could be at either end, or anywhere in between. If the only change was the ISP, I'd consider doing as Razor2.3 suggested...get the ISP involved. Although, your company's Network Administrator should be sorting this out for you. After all, he/she has access to the server settings (which may have been inadvertently changed). Please let us know if you found someone's advice to be helpful.

Well they are working on it, but it is strange that it is happening on my machine only. i can remote desktop to that ip with no problem though. but not much use since i can not transfer files that way. Plus, I have never been able to ping their public IP, even the last one that worked. beebe