Solved XP SP3 causing USB problems

Packard Bell I MEDIA
August 19, 2008 at 10:55:10
Specs: windows XP SP3, 2.52GHz, 768 MB RAM

Hello :)

Since XP updated itself to SP3, my USB ports have been acting mighty strange. Some are dead, some have power but no data .... and the pattern changes every time I reboot!

System restore does not restore the exact USB configuration I saved to it.

I have seen many similar issues in various forums, but no fix/workaround yet. I'm wasting hours every day, moving peripherals around to get them working again.

Can anyone cast some light on this?

Cherry :/


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✔ Best Answer
August 31, 2008 at 14:43:20

"No new BIOS has been released for my machine, so I didn't have to do that :D"

Flashing the bios is a bonehead thing to do in this case!
If the USB ports were working before, they should still work, and flashing the bios WILL NOT HELP!
You could, however, try loading bios defaults in the bios Setup, but that probably won't help either.

They should ALL work for USB 1.1 in Windows in any case if all the USB controllers are enabled in the bios. If it were the new power supply that was the problem, they would probably ALL not work.
.....


"I had a new power supply fitted a couple of months ago "

AH! - a probable cause!

Did the old one die?
If it did, do you know what caused it to fail?
What brand was it?

Even if you don't know what caused it to fail, it is quite common for a power supply to damage somthing else while failing, often the mboard circuits.
The circuits may not fail right away - it may take a while for them to fail later.

.....

You mention a firewire connected drive. On some motherboards, if you have both USB and firewire headers on the mboard, the number of pins and the pin arrangement on the two types of headers is identical. E.g. on Asus mboards they are - a double row, 5 pins one side, 4 on the other, one pin missing in the same place.
If you connect the wiring for USB ports to a firewire header, or visa versa, you will not notice a problem if no device is plugged into the mis-wired port(s), but as soon as you plug in a device into a port that is connected to the wrong header, both the device and the circuits connected to the header will be damaged in a very short time and that header will no longer be operational.




#1
August 19, 2008 at 14:10:19

System restore should have corrected it.

Usb should not be a static condition, that is what the sp3 seems to be doing is locking in through security the usb ports. If you unplug it or move it the OS will not read the device correctly to allow it. Might be a policy setting that would help it. See any usb/firewire policies.

Also some claim that the devices are not correctly read. May be the issue but I don't think it can be totally that. I still suspect they wanted to secure the usb/firewire and went overboard.

There is supposed to be a fix on the way maybe.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#2
August 19, 2008 at 14:27:00

i think it is coincidental that USB quit working when it updated to SP3. That is why you can't find any direct answers to your problem.

A few things to try.
1) remove all the USB hardware and uninstall the USB controller from device manager. Reboot but do not allow windows to reinstall the drivers. Visit windows update and perform a scan and allow them to install the latest USB drivers for your computer.
2) visit your computers manufacturere's website and see if they have a newer version of USB drivers since SP3...then do as above and uninstall then when reboot let windows install the downloaded driver.
3) look at the manufacturer's website for your computer and see if they have an updated BIOS...be very careful as you don't want any mistakes in flashing a BIOS update...follow the recommended instructions to the letter!

Definition of a Liberal:
He has never had to fight for his Freedom
He is only good at enjoying it!

"IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM


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#3
August 19, 2008 at 14:30:20

Thanks for your reply, Jefro :)

I think you may be right that the firewire has something to do with it. I backed up onto my external hd after SP3 seemed to be correctly installed (the irony!). It's the only high-load periphal I have. Unfortunately, I can no longer find 3 usb ports with enough power to run the external and my mouse!

Changing deep-down settings is beyond my knowledge. Looks as though I'll have to pray "They" come up with a fix before all my ports check themselves out :(

Cherry


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Related Solutions

#4
August 19, 2008 at 14:36:33

Hey, lurkswithin, we posted at the same time!

I see why you think the problem is coincidental. But a quick google for "xp sp3 usb problem" yields a lot of users with similar issues.

It has to be worth trying your advice - I'll need to dig out an old mouse & keyboard before doing it, as the ones I'm using are usb-powered ....

Cherry


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#5
August 19, 2008 at 15:06:39

Sorry Cherry,
but i fail to see the "yields lots of users...."
using your search criteria....
http://www.google.com/search?hl=en&...

I see a lot of SP3 issues but very few usb related ones.

I understand that there have been reports of USB keyboards being unusable after the SP3 download and that might be part of your problems, but what you wrote is not so much as that as I took it to mean that your USB peripherals such as printers and external drives for storage.

LOL ....I don't think of keyboards and mice as peripherals as they are an intimate part of a computer.

Definition of a Liberal:
He has never had to fight for his Freedom
He is only good at enjoying it!

"IF YOU DON'T STAND BEHIND OUR TROOPS, PLEASE, FEEL FREE TO STAND IN FRONT OF THEM


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#6
August 19, 2008 at 16:09:56

Your USB problems may have nothing to do with the SP3 updates at all.

See response 3 in this:
http://www.computing.net/answers/wi...


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#7
August 19, 2008 at 19:09:16

I have seen it and related posts on sp3.

Microsoft may issue a patch for this.

Might look at the hardware manager page and expand hidden devices for more info.


See also event log.

See also any posts that relate to security in sp3 with regard to usb.

See also post about usb hubs in sp3.

"Best Practices", Event viewer, host file, perfmon, antivirus, anti-spyware, Live CD's, backups, are in my top 10


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#8
August 19, 2008 at 20:30:02

I really appreciate all the replies, thank you!

Ok, I'm going to have to un- and re- install all the usb drivers just to make sure.

While I do have printers & suchlike attached to usb, the mouse & keyboard seem pretty crucial if I'm going to get anything done after I've uninstalled all the usb ;)
So I won't try this until I've found the old 'plug-in' ones!

I have Registry Mechanic, which I suppose is as good as any other, so I'll clean up after myself ... and will post back.

@Jefro: At least we'll find out whether *one* such problem is SP3 related or not!?

Thanks again,
Cherry.


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#9
August 20, 2008 at 08:24:50

I'm assumimg all USB controllers are enabled in your bios Setup - they are by default, and if they were before, they still are.

See the info at the link I pointed to in response 6

"Some are dead, some have power but no data .... and the pattern changes every time I reboot!"
"Unfortunately, I can no longer find 3 usb ports with enough power to run the external - and my mouse!"

- faulty power supply? (very common)
- you're plugged into the type of hub I talked of?
- shared IRQ problem?

- it tells you how to re-load your USB stack


The USB 1.1 drivers are built into Windows and are installed no matter what. All ports should work fine in that mode in any case.

The USB 2.0 drivers are also built in, if Windows XP has at least SP1 updates installed, but the main chipset drivers and/or *.inf (information) files for them must also be installed in order for it to be activated.
If the USB 2.0 capability was working before you installed the SP3 updates and you already had SP2 updates installed it should still work fine. However, if you installed SP3 updates on a Windows installation installed from scratch, you also have to install the drivers for the mboard if you have not already done so, particularly the main chipset drivers.

On most if not all fairly recent mboards, all USB ports built into the mboard support both USB 1.1 and 2.0, so they should all work, even if the USB 2.0 support is not there.
However, more sophisticated devices such as external hard drives, scanners, printers, etc. will not be able to achieve the faster data transfer rates USB 2.0 provides if the USB 2.0 support is not working.


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#10
August 21, 2008 at 15:03:12

I had a new power supply fitted a couple of months ago - device manager reports the correct supply to all ports (500mA?) but is wrong about the number of them in use. I don't have a power-supply tester, but now I'm wishing I had!

I'm about to do the un- and re- install thing: it's a long weekend here in the UK, so I may be offline for a while :)

Can't believe how helpful you people have been so far! Thank you.

... Please talk among yourselves while I'm gone, I KNOW I'll learn something ;)

Cherry


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#11
August 30, 2008 at 06:47:30

Back from hols .... There has been a *kind of* improvement, in that the same 4 usb ports have now been working through several restarts.

That's 4 out of 9 though, and they were all working before SP3. No new BIOS has been released for my machine, so I didn't have to do that :D

I do get the impression that some sort of power rationing is going on where my usb's concerned. And the only significant change to my system has been SP3.

Hopefully, this will get ironed out in a future update ... If Microsoft people read this forum, I hope they're taking notice!

Thanks for all the advice & support :))

Cherry.


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#12
August 31, 2008 at 14:43:20
✔ Best Answer

"No new BIOS has been released for my machine, so I didn't have to do that :D"

Flashing the bios is a bonehead thing to do in this case!
If the USB ports were working before, they should still work, and flashing the bios WILL NOT HELP!
You could, however, try loading bios defaults in the bios Setup, but that probably won't help either.

They should ALL work for USB 1.1 in Windows in any case if all the USB controllers are enabled in the bios. If it were the new power supply that was the problem, they would probably ALL not work.
.....


"I had a new power supply fitted a couple of months ago "

AH! - a probable cause!

Did the old one die?
If it did, do you know what caused it to fail?
What brand was it?

Even if you don't know what caused it to fail, it is quite common for a power supply to damage somthing else while failing, often the mboard circuits.
The circuits may not fail right away - it may take a while for them to fail later.

.....

You mention a firewire connected drive. On some motherboards, if you have both USB and firewire headers on the mboard, the number of pins and the pin arrangement on the two types of headers is identical. E.g. on Asus mboards they are - a double row, 5 pins one side, 4 on the other, one pin missing in the same place.
If you connect the wiring for USB ports to a firewire header, or visa versa, you will not notice a problem if no device is plugged into the mis-wired port(s), but as soon as you plug in a device into a port that is connected to the wrong header, both the device and the circuits connected to the header will be damaged in a very short time and that header will no longer be operational.



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#13
September 1, 2008 at 10:27:16

>> "I had a new power supply fitted a couple of months ago "

>> AH! - a probable cause!

Ahhh .... It burned out. My computer's power plug had been supplied with a 13amp fuse (SHOULD BE 5AMP, EVERYBODY) so it's a miracle it lasted as long as it did.

The repair guy fitted a new mobo as well - which suggests your comments about firewire & usb, above, could be on the money. I'll print out your post and have a look :)

Thanks, tubesandwires!


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#14
September 1, 2008 at 11:41:28

"My computer's power plug had been supplied with a 13amp fuse (SHOULD BE 5AMP, EVERYBODY) so it's a miracle it lasted as long as it did."

In North America (I'm in Canada), computers are not required to and don't have a fuse in the power cord.

Computer power supplies are not 100% efficient. E.g. a quality one may be 85% efficient, a cheaper one much less efficient. In any case, the fuse in your power cord needs to be at least the amperage rating stated on the power supply's label that it draws for the AC voltage you are using. The AC wattage (amps X voltage) is always more than the max total wattage for the DC voltages of the power supply's stated capacity.

It doesn't matter much if the fuse rating in your cord is more than that. The reason for a PS failing has nothing to do with that, and if the PS shorts, if that gets to the AC input it will blow any fuse in the cord, and here, where no fuse is required, it would probably trip the circuit breaker for the circuit the computer is connected to.
There is a fuse inside all computer PSs I've seen the insides of, but usually it does not blow when the PS fails.

Since both your PS and mboard were replaced, it is quite possible you did connect firewire port or USB port wiring to the wrong header.
....

ATX mboards are always powered in some places even when the computer is not running as long as live AC is being supplied to the ATX PS, the PS is switched on, and at least the main power wiring connector from the PS is connected to the mboard.
You MUST unplug the computer, or switch off the AC source it connects to, whenever you make any changes to connections or plug in or unplug any component inside the computer case that connects to the mboard or the drives, otherwise you risk damaging something.
Did you always do that?
.....

"They should ALL work for USB 1.1 in Windows in any case if all the USB controllers are enabled in the bios.

E.g. a USB connected keyboard or mouse should work in ALL USB ports directly connected to the mboard.


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