XP sp2 restarts over and over HELP

Acer / Extensa 4220-2555
April 2, 2009 at 12:34:31
Specs: XP sp2 , Celeron M 540
XP sp2 Acer notebook will go through normal startup, show desktop, shortcuts, etc on
screen, then after a few seconds it will reboot and repeat the process. Only other issue
with it is the DVD drive never shows up in Explore...

Starting up with f8 held down, I can disable AUTOMATIC RESTART on error. This brings
up BSOD instead of a reboot. I've searched on the 0xXXXXXXX errors but they're
different each time. Last time they were: (0x7c9106c3 0x385f36c


Repair activities include:
Ran Webroot spysweeper - found some spy cookies and isolates
Ran NAV w/latest defs. - nothing dangerous found
Ran PC Tool Registry Mechanic - did some repairs


HARDWARE SPECIFICS:
Acer Extensa 4220-2555 - Celeron M 540 / 1.86 GHz - 1GB (512/512) DDR2 667 SDRAM
- HDD 120 GB - CD-RW / DVD - GMA X3100 - Gigabit Ethernet - WLAN : 802.11b/g - Win
XP Pro - 14.1" Widescreen TFT 1280 x 800 ( WXGA

Still no joy.
Please help.


See More: XP sp2 restarts over and over HELP

Report •


#1
April 2, 2009 at 13:17:45
"I've searched on the 0xXXXXXXX errors but they're
different each time. Last time they were: (0x7c9106c3 0x385f36c"

The part of the error listing in brackets is often specific to the computer, or at least the part after the first string is, and it may be different every time you get the error - don't include that when you search.
What you need to search with, and to tell us, is the first part -
Stop: 0X00000xy
where xand y can be any letter or number, or x may be zero
and the TEXT_WITH_UNDERLINES_BETWEEN_WORDS if that's there.

If there are Details or a highlighted click here to click on, click on it and see if it names a file, and if it does tell us which one it is.
.....

A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).

If you have that problem it can cause your symptoms, and you may get the
IRQL_NOT_LESS_OR_EQUAL
or many other possible STOP errors.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, you must remove both its main battery and AC adapter before you do that.

Consult the Owner's or User's manual for your model if you need more info about how to do that.
.......

"Only other issue with it is the DVD drive never shows up in Explore..."

In Windows Explorer and My Computer, or in Internet Explorer?
In Windows Explorer it's listed under the My Computer folder.

Is it a plug in module?
If so, make sure it's pushed all the way into it's socket before you boot.

Does it show up in Device Manager?
If so, is it detected as working properly, or does it have a yellow ! or a red circle with a black X in it beside it?



Report •

#2
April 2, 2009 at 16:20:14
how can you see if DVD not in explorer if machine just reboots?!

similarly for repair activities.

(or was that before the rebooting started?)

History? Did you change any hardware/software sjortly before issue started?

If you have an XP install CD, you could try a repair reinstall:-

http://support.microsoft.com/defaul...

but if its a hardware issue, that won't do any good (the repair process will fail if hardware bad).

Safemode?

Have you any way of backing up the whole drive (eg, using something like an Acronis or ghost boot CD & an external hard drive - does the DVD drive work outside windows?)? Because you could then restore factory image (which Acer's have in hidden partition on hard drive - think its Alt+F10 when machine booting to access restore menu - possibly shift+F10). If you restored machine, and it works, then not a hardware problem.

Other than swapping out the memory, not a lot you can easily do hardware wise (disconnect DVD drive?) on a laptop.


Report •

#3
April 2, 2009 at 20:51:10
Not sure if I should start a new thread but my problem is so similar. I'm helping a friend with her restarting computer. It doesn't restart in safe mode, and it always does it right when desktop is just loaded and other programs are loading. Tried system restore, ran avg in safe mode, cleaned it - but didn't take fan off yet OR test fan speed. Do you know a good way to do that? Guess I can check BIOS? Anyway I turned off Auto restart and it would then shut down and get blue screen. Blue screen always says..PAGE_FAULT_IN_NONPAGED_AREA
then it shows technical information:
***STOP: 0x00000050 (0xED77AF35, 0x00000000, 0x8053CE32, 0x00000000)
Does this give a hint to the problem? THanks

Report •

Related Solutions

#4
April 5, 2009 at 12:48:10
Brinze

You can get the
STOP: 0x00000050 which is PAGE_FAULT_IN_NONPAGED_AREA
error from many causes, but it's often caused by a poor connection of the ram in the ram slots.
You may also sometimes get the
PAGE_FAULT_IN_NONPAGED_AREA
error sometimes.

Try the same as I suggested above - even if it doesn't help it may rule out that possibility:

"A common thing that can happen with ram, even ram that worked fine previously, is the ram has, or has developed, a poor connection in it's slot(s).

If you have that problem it can cause your symptoms, and you may get the
IRQL_NOT_LESS_OR_EQUAL
or many other possible STOP errors.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, you must remove both its main battery and AC adapter before you do that.

Consult the Owner's or User's manual for your model if you need more info about how to do that. "
......

I'm assuming the ram installed HAS NOT been changed from what was installed previously that was working fine.

If it HAS been changed, there are further thingsI can suggest.


Report •

#5
April 7, 2009 at 12:05:29
Hi sorry for the late reply. I tried cleaning the contacts/memory and reseating them. You're right, this was the original memory on a desktop that's not too terribly old. It didn't help, then I took one stick of memory out at a time and tested each stick by itself - the same error message occurred. I'm not sure what else to check for without formatting her hard drive ansd reinstalling - but she doesn't want me to do that just yet. The fan speed works ok I guess., the power supply seems to be outputting properly, and past that, I don't think I can test myself, with my [lack of] capabilities. Perhaps I should tell her to take to a repair place and let them accurately test the hardware. If it's fine, we'll go from there

Report •

#6
April 7, 2009 at 13:53:32
Brinze

Contrary to popular belief, it is extremely rare for ram that worked fine previously to suddenly go BAD.
If the ram HAS NOT been changed from what was installed before when it worked fine with the system, then you cleaning and reinstalling the ram probablt proves it wasn't the ram that was the problem.

Does she have, or do you have, or can you, or she, borrow a full version (not an upgrade) Windows CD of the same version as on the computer - Home or Pro?

If so, you could try what many call a "Repair install" procedure, what I prefer to call a "Repair Setup" procedure.

An XP Repair Setup will (almost always) not harm your existing Windows installation, but it can only fix things Windows detects as wrong, and/or replace corrupted or missing Windows files that are on your original XP CD. In the case of drastically changed hardware, it will set Windows to the new hardware situation.

You will need a Windows CD of the same version as the one of your Windows installation, and the Product Key, preferably the one that was used to install it, but it can be one for the same version as the one of your Windows installation.
In most cases you get the Product Key from the official Microsoft sticker on your computer case, or from the official Microsoft sticker that came with your Windows CD if it has not been stuck to the case, or if you can't find that or don't have that, you can use a program to find the Product Key your Windows installation is presently using, BEFORE you run the Repair Setup (Repair install) - e.g. search for: keyfinder, by Jelly Bean whatever.

DO NOT run this procedure if you don't have a suitable Product Key!!

Unplug everything plugged in externally to the computer that is not necessary for running Setup.

How to do an XP Repair Setup, step by step:
http://www.windowsreinstall.com/win...

In order for the computer to boot from the Windows CD, the computer's bios must have the boot order settings set so a CD drive is listed before all hard drives.
If that is set right, when you boot with a bootable CD or DVD in a drive, you will see "Press any key to boot from CD" or simliar - you press the specified key while that is displayed on the screen - usually within 5 seconds.
If you don't see that...
- if the computer has two or more optical drives, many bioses will only boot from a bootable CD or DVD in one of them - try inserting the disk in another optical drive.
- if that doesn't apply or doesn't help, you need to go into the bios Setup and change the boot order so a CD or optical drive is listed before all hard drives - it doesn't have to be listed first - if the computer has a floppy drive that should be listed first.

The CD must be clean, and the optical drive must have no problems reading the Windows CD - I recommend you use a laser lens cleaning CD in the drive BEFORE booting with the Windows CD.



Report •

#7
April 8, 2009 at 09:20:30
I got the Product Key off the case, so I thought I was ok. I did the repair install of XP Pro and all was going fine until it asked for the key. It says it's invalid and now I'm totally stuck. I was going to try to restart in Safe Mode and see if I could then run the keyfinder but it keeps going back to setup. Is there a way to cancel setup at this time? I can't figure out why the key isn't accepted. This Acer desktop was purchased at newegg - I can't believe it would be a pirated one or anything like that. The XP PRo CD I used was retail, not OEM... do you think that makes a difference?

Report •

#8
April 8, 2009 at 11:31:44
Brinze

If you have quit Setup you have probably trashed the existing XP installation, and the choice to select the second Repair chioce in Setup is probably no longer there if you were to boot with an XP CD again.
The "Repair Setup" procedure deletes a bunch of Windows related stuff at the beginning and then re-makes it later - if you got no further than where you Enter the Product key not all of those things have been re-installed.
However, the personal files and progran installations on the C partition have not been deleted. You can copy files off the drive if you connect it to another computer and don't try to boot from it on the other computer.

Keyfinder must be used in Windows and it only finds the Windows Product Key for the XP installtion you booted from.

If you haven't quit Setup yet.....

Make sure you copied the Product Key right!
The characters can be quite small and it's easy to get some of them wrong - e.g. B and 8 are easy to confuse - use something to magnify it if you need to.
I don't know if it makes a difference but I always use capital letters.

"The XP PRo CD I used was retail, not OEM... do you think that makes a difference?"

It might - I've always used OEM CDs.
Brand name systems have an OEM software license.
Do you know anyone with an OEM CD you can borrow?

Brand name systems often have two Product Keys - one that is used along with the original software installtion, and the one on the Microsoft label - either one will work.


Report •


Ask Question