My friend has a laptop with XP Pro on it. When you power up it displays the initial Dell Latitude screen with the F2 to enter BIOS or F12 to go to a boot menu then the screen goes blank, then it loops back to the Dell Latitude screen again.
If I press F8 it brings up the menus for Safe Mode etc but if you select Safe Mode it lets you enter on Windows XP Professional and then instead of booting into safe mode it goes straight back to the Dell Latitude screen and continues to loop. It does this no matter what I choose.
My friend does not have any original discs except a copy (non bootable) of Win XP Pro. Yes, it's pirated! So she doesn't even know the product licence code. And yes, I will be telling her off!
I can't think of anyway to fix this unless it's a hardware problem. I have tried reseating the RAM and have also disconnected the battery that was next to the RAM for about a minute. Neither of those improved the situation.
Does anyone have any ideas?
The only other solution I can think of is to format the HD and load Win 98 onto it (since there's a licence sticker for Win 98 on the bottom of the laptop).
Does anyone else have any better ideas?
Thanks in advance.