i dunno if you can help me, but here's hopin: i decided to get SBC Yahoo DSL at the end of january. throughout the month of feb, my DSL has been incredible! high uploads, great download speeds, great traffic, etc. but a couple of days ago, i wasn't able to sign on anymore. I would try to connect using SBC's connection manager and i would get "Error 676: The Phone Line is Busy." So i uninstalled the connection manager, Created a new connection with the connection wizard, set up my connection manually, and tried connecting that way. Boom! "Error 676: The phone line is busy." By this time, I gave up. I called the pool techs at SBC to try to help me. We tried everything, and i ended up escalating to higher and higher techs that finally they sent one out to my house. The guy unplugged my computer from the modem, connected his laptop, signed on instantaneously, and was getting better speeds than me! He asks: "are you using a hacked version of XP?" i go "uh...i dunno." he goes "yeah, we're done here." and left. and i'm stuck here thinking I was using the same OS when i installed the software and modem and it worked great. what could have possibly changed since then to mess up my connection? the tech also told me perhaps i should reformat my hard drive and/or reinstall xp. that might clear things up. so i backed everything up that was important, and reformatted my drive. reinstalled the SBC connection software, hooked the DSL modem back up...and guess what? "Error 676: The phone line is busy." So I call SBC AGAIN and explain to the highest level techs my problem and how nothing has been done yet. The tech says "There are bugs with XP connecting to our DSL service. We can't do anything about it." Can you possibly help me? This is driving me nuts, and I don't want to be stuck paying 30 bucks a month for a service I can't even use.

i should have added this: i'm using the speedstream 5100 ADSL modem connected to my Realtek Ethernet NIC card, and yes...i do have filters on every phone jack in the house. the tech also tested the lines and everything came up fine. the techs at SBC also flushed DNS and tested lines and everything shows up 100%. it's an enigma.

Buy a $10 nic card or get one from sbc.

If you have problems connecting to sbc, call and find out if the system is down in your area and have them ping your modem...other than those two things, I wouldn't call them for help. lol From the answers you got, they couldn't help you if they wanted to. Get the NIC card (but not from SBC). *I manage our company's network and we use SBC ONLY because the office building is not wired for cable. Although I must admit we haven't had any problems with the service. But then again I don't call them for help.