|I have a Blackberry (9700); and I suspect "johnr" has one also...|
Install the appropriate desktop manager for Blackberry; then see if it shows up? Current/latest version of desktop manager is 5.1.
I can't remember now if I connected the 9700 via the usb cable without desktop manager installed or not. So can't say it will or won't be "found" that way. But once desktop manager is active.. then it (the phone) ought be there.