|"I am finding it impossible to get an old version of accounting software running |
properly on a new computer running XP Pro with service pack 3. It runs happily on an older computer running XP Home with service pack 2 "
"....The program will run, but it's impossible to get it to print on either printer I've installed and more importantly print preview doesn't work. It does however on both the XP Home machine ...."
If it works fine on the older XP computer it should work fine on the newer XP computer, ".... although...." if the new computer did NOT come with SP3 updates embedded into it ".... you can have problems after SP3 updates have been installed if you did NOT disable your anti-malware software's resident modules before you installed them. .
How to disable your security applications
NOTE that you can ALSO have problems if you did not disable the resident modules in all anti-malware programs BEFORE you install other software, possibility including the Line 50 software !
NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, or major Microsoft updates that cannot be installed automatically by Automatic Update, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibility, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows (in AVG 2012 that's done under the title AntiVirus). In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell us which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).
If you DID NOT disable all resident modules before installing the Line 50 software, it's quite possible it DID NOT install properly yet you got no obvious indication of that.
If you didn't do that, or if you're not sure whether you did that, I recommend that you un-install the Line 50 software (after backing up the relevant stuff you don't want to lose), disable the resident modules, then install the software again.
The only difference between the computers MAY be the older XP computer has the software running in Windows 2000 mode, the newer XP computer does NOT.
"....you can try running the program in a compatibility mode. Click on the link below to learn how.
What compatibility mode is Line 50 running in on the two XP computers ?
""On all the other machines print preview works - on the new machine the program is fine but printing is impossible, but only on Sage."
It's COMMON for people to install the software for printers or multi-function printer etc,. devices improperly, but in that case you would probably have problems with other programs too regarding the printers.
If you followed the directions for installing the printer's software then something else is wrong.
If you're not sure whether you did that properly...
- usually when you install it initially, you
- DO NOT plug in a USB printer's USB connection until AFTER you have installed at least part of the software for it . You are often prompted to plug in the USB connection AFTER some of the software has been installed, then there may be more software that is installed.
- DO NOT install drivers for it when Found New Hardware pops up for it. You CANCEL that, and install the software from the disk that came with it, or by running an software installation download you got from the manufacturer's web site
If you re-install the software
- Un- install ALL the existing software that's found in Control Panel - Add or Remove Programs for it
- UNPLUG the USB connection to it
- Restart the computer
- install the software for it the right way
In some cases, e.g. for HP devices, you MAY have to use something else to remove the software because the manufacturer's own un-install program leaves too much left behind in the Registry and the software won't install properly the second and subsequent times because of that.
I can't find any significant info about Line 50 version 5 .