Here's my hijackthis log file. Ive been working on this for roughly 20 hours and have no clue what to even tyr next. Ive ran every app I have or can find and nothing seems to work. The problems I know I still have are LOP, abetterinternet, and look2me. Any help would be appreciated. Logfile of HijackThis v1.97.7 Scan saved at 4:06:18 PM, on 3/1/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Nhksrv.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\Explorer.exe C:\PROGRA~1\NORTON~1\navapw32.exe C:\WINDOWS\MMKeybd.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Microsoft Hardware\Mouse\point32.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\DIGStream\digstream.exe C:\Program Files\Netropa\Traymon.exe C:\Program Files\Netropa\OSD.exe C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe C:\WINDOWS\SYSTEM32\tbctray.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\AIM95\aim.exe C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe C:\Program Files\Sony Corporation\Image Transfer\SonyTray.exe C:\Program Files\JimmySurf\keepclean.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\regedit.exe C:\Documents and Settings\Bill\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = www.searchant.com/sp R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.searchant.com/sp R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.searchant.com/sp R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = www.searchant.com/sp R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.searchant.com/sp R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.searchant.com/sp R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = www.searchant.com/r=6&s=%s R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: SurfBHO - {5998B08E-CFAC-11D5-822A-0050048E6E38} - C:\PROGRA~1\JIMMYS~1\SURFPL~1.DLL O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe NvQTwk,NvCplDaemon initialize O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program Files\Microsoft Money\System\Activation.exe" O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\MMKeybd.exe O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe O4 - HKLM\..\Run: [mmtask] C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe" O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe" O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\version.exe O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\SYSTEM32\tbctray.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe" O4 - HKCU\..\Run: [JimmySurf] C:\Program Files\JimmySurf\JimmySurf.exe -Boot O4 - Global Startup: Camio Viewer 2000.lnk = C:\Program Files\Sierra Imaging\Image Expert 2000\IXApplet.exe O4 - Global Startup: Image Transfer.lnk = ? O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: MoneySide (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O16 - DPF: SEAGULL J Walk Java Client 3_3C10 - http://njraccount.njresources.com/jwalk/jwalk_ie.cab O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.6.cab O16 - DPF: {2FC9A21E-2069-4E47-8235-36318989DB13} (PPSDKActiveXScanner.MainScreen) - http://www.pestscan.com/scanner/axscanner.cab O16 - DPF: {638AF6A2-81A1-4655-9FFA-9FC09CDE22CF} (CScanner Object) - http://www.pestscan.com/scanner/ppctlcab.cab O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.ofoto.com/downloads/BUM/BUM_WIN_IE_1/axofupld.cab O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://active.macromedia.com/flash2/cabs/swflash.cab O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_3_0.cab Thanks for any ideas you can come up with.

Check out bazooka for manual removal.

Thank Ill try this out and come back with the results.

Thanks for responding. Also if your system response is slow you may want to get a startup manager to stop some of those processes.

Thanks. Actually this isnt my comp. I would never let it get to this point. Thats why I had so much trouble. There was so much garbage that I couldnt even tell where to begin. But I managed to get it all off, as best I can tell and sent it back to the customer. Thank you all for your help. Also, as a side for anyone else who comes to this thread, after manual removal I found out about an app called killbox that can remove look2me. I have not tested this app, but have heard good things about it for those not to certain on the manual removal procedure.