XP desktop frozen after cleaning PC

December 20, 2010 at 23:37:01
Specs: Windows XP
My friend has had it to where her monitor, keyboard, and mouse won't light up and she cleaned the computer out (like the dust) and they came back on.
Well recently, her computer loaded through everything all the way to her desktop.
Out of nowhere, she was no longer able to click anything or open any programs - even her system tray stopped loading.
Now, we tried to check everything (specifically the hardware) that she cleaned and make sure she didn't screw anything up.
Nothing was wrong.
So we booted up again and then the monitor didn't turn on, nor the keyboard, nor the mouse, nor the tablet.
Then I removed everything in every port and slowly put them back in after re-restarting.
After that, it was all but the monitor that turned on.
Another restart.
Everything turned on but then the initial problem happened once more - load to desktop, can't click or open a program.
The most recent thing she downloaded was her new subscription to norton antivirus.

We did a final restart (she was getting way too mopey looking at the monitor which she couldn't use) and then went back to no monitor, no keyboard, no mouse working.
So I don't know what to tell her.
She really does not want to lose this computer cause she loves it and it has all her artwork.

All I could tell her was to take it to our campus site and call in our computer science major friends... but I would love to hear answers from you guys.

And not sure if this makes a difference but on the last start-up, the pen tablet - which was plugged in - was blinking whereas the mouse was not.
Thank you so much for reading.

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December 21, 2010 at 01:31:03

Can you try booting up in Safe Mode? Press F8 when the computer is about to boot. Choose 'Safe Mode'. If/when you are in and on your desktop, press Ctrl+R and type 'msconfig'. Go to the 'Startup' tab and unselect any unknown programs. Note: you HAVE to keep 'Microsoft Windows Operating System'. The problem could be a virus and may be loading on startup.


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December 21, 2010 at 07:43:17
I told my friend to try that since I had to go home. But right now, we can't even get a picture on the monitor. Is there a way we to key it in blind? We also lost function of the mouse.

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