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Won't shut down--restarts

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Original Message
Name: lex
Date: March 19, 2003 at 15:34:02 Pacific
Subject: Won't shut down--restarts
OS: XP Pro
CPU/Ram: 700/256
Comment:

Wehn try to shut down, restarts instead. Cannot shut down. Power Options appear correct. By the way, brand is Compaq and never ahd this problem before. Suggestions?


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Response Number 1
Name: efabes
Date: March 19, 2003 at 16:38:58 Pacific
Reply: (edit)

Here is a step-by-step troubleshooter for this problem.

http://www.aumha.org/a/shtdwnxp.htm


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Response Number 2
Name: Chuck
Date: March 19, 2003 at 17:15:58 Pacific
Reply: (edit)

Windows XP Restarts Unexpectedly or Restarts When You Shut Down the Computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;320299
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Windows XP Restarts When You Try to Shut Down Your Computer

http://support.microsoft.com/default.aspx?scid=kb;en-us;311806


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