Won't Boot, Recovery Console Problem

Microsoft Windows xp professional w/serv...
February 13, 2010 at 08:23:21
Specs: Windows 7
Using XP Pro, SP3

Background: Did fresh install last month because of harddisk crash after years of fairly uneventful use. Got new harddrive and did fresh XP Profession install and all updates. Use McAffee AV and keep it current.

Last Tuesday, MS did a patch upload and when I got up in the morning, I noted that the computer was stuck in a standards MS XP Windows opening window. I rebooted and it would go to the windows opening, but never complete. I let it try for an hour and rebooted again.

I tried to boot in SAFE mode and it would hang on start.

Then, tried to boot up using XP CD and to the recovery console. It would never advance beyond the non-graphical Windows start and just hang. I did some research and found a suggestion to hit F7 during the non-graphical Windows start, tried it and it got me into the recovery console.

A chkdsk /p found one area and corrected it.

I did a bootcfg /rebuild and accepted yes and did new profile. Entered: /fastdetect.

Then I did a fixboot and it said that there was a problem and wrote a new one.

I rebooted and the computer started fine. I worked with it for hours on Thursday night, fairly heavy use. I was going to install another hard drive, so I shut down. I ended up deciding against it and rebooted.

It got hung up in the standard XP startup. I rebooted and tried safe. Got hung up. I tried a XP CD start up and it would hang up on the non-graphical startup, unless I hit f7.

Finally got to Recovery console and did a chkdsk /p and it found one area and corrected. I did the bootcfg /rebuild and fixboot thing again, but this time, upon rebooting, it won't reboot into Windows or in safe version.

I can get to the recovery console using f7, but haven't been able to make the appropriate corrections to be able to boot XP. Note: during the past few attempts, I have done the chkdsk and there have been no problems.

Any guidance?


When in recovery console and bootcfg /rebuild -- I find that YES makes a new profile and adds to existing list; NO and ALL returns me back to the prompt. I have been using YES and have 8 profiles now. Is that the way it is supposed to work?

I also have putting in /fastdetect in the second prompt in bootcfg /rebuild. Is that correct?

Finally, should I always do a fixboot and/or fixmbr? If so, both? In what sequence?

Thanks in advance.

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February 13, 2010 at 10:05:05
In my case this was related to the security patch from MS I download Tuesday night.

I used the following and I now have normal operation and booting.


If you’re experiencing the above-described problems after installing Tuesday’s bundle of updates, follow these steps, which a number of affected users have said seem to fix the problem:

1. Boot from your Windows XP CD or DVD and start the recovery console (see this link on how to use recovery console)

Once you are in the Repair Screen..

2. Type this command: CHDIR $NtUninstallKB977165$\spuninst

3. Type this command: BATCH spuninst.txt

4. Type this command: systemroot

5. When complete, type this command: exit

Unfortunately, there is an entire subset of users who might be in for a whole mess more work to fix this kind of problem: Netbook users. One of the things that makes netbooks so light and small is that they do not have optical (CD/DVD-ROM) drives. If you’re a netbook user who has this problem AND a copy of a Windows XP install CD handy and a computer with a CD drive, you may still be able to rescue your system by building a custom XP install/bootup disc on a USB drive.

If all of that sounds like too much work, home users are eligible for no-charge support by calling 1-866-PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in Canada. Microsoft says there is no-charge for support calls that are associated with security updates.

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