|Your internet account may be tied in with your current nic cards mac address. |
Hmmm so your desktop works fine but the new equipment errors out.
So setup the router to have the same mac address as the on on your main computer.
Setup should have an option to clone the mac address.
If not you should be able to set it up manually.
To get your mac address on you main computer copy paste the info below and call it ip.bat
If it is an IP problem , be sure that the IP is set to automatic as Internet providers change our IP address from time to time,
If you want a click by click setup just do a search for "setup netgear router". Leave the page open so you can pop back and go through the steps one at a time.
Hope this of some help.
Your ISP is looking for a giver mac address.
You should have IP set to obtain automatically.